Parts Sales Coordinator

Job Summary

Bravo Trailers is a leading cargo/motorsports trailer manufacturer looking for a knowledgeable, energetic, and personable Parts Sales Coordinator who will deliver exceptional customer service to our valued dealers and clients. You have the opportunity to dramatically grow our parts sales.

Responsibilities & Duties

Assist customers via phone and email, and ensure that the customers are provided with their parts in an efficient and professional manner

Always provide exemplary, prompt customer service

Must be able to identify a variety of cargo trailer parts and help customers select the correct products. You will solve problems and sell parts to customers on the phone and via email.

Expand product and business knowledge by studying and staying current on relevant industry and product information

Maintain proficiency with all company business systems, including multiple computer functions

Perform other duties as assigned by direct supervisor in a professional and efficient manner

Coordinate the shipment of parts to meet customer due dates

Present a positive and professional image of our Company

Must be skilled in customer relations and able to resolve customer issues promptly.

Knowledge of cargo trailers is desired for this position

Sell products and/or services to repair the problem and meet customer needs

Grow Parts Sales 5-10% year-over-year

Provide back-up support for the Warranty Manager when needed

Coordinate with the sales team to develop and implement parts sales plan

Oversee parts marketing activities to achieve revenue goals

Identify new business opportunities to improve parts sales

Work with Sales team to develop promotional activities

Qualifications & Skills

Experience in cargo trailer industry and be familiar with cargo trailer parts and equipment

Excellent verbal and written communication skills

High level of computer literacy, experienced and proficient with Excel, in particular

Strong customer service skills

Experience with CRM system, a plus

Ability to organize and multi-task

Demonstrated ability to prioritize work and meet deadlines

Keen attention to detail and a high level of initiative and ability to work independently

Demonstrated strong decision making and problem-solving skills

Ability to perform in a fast paced, stressful work environment

Ability to respond quickly, accurately and professionally to demands and requests from customers and employees

Experienced in using UPS & Fed Ex systems for processing shipments

Ability to lift 50-75 lbs. regularly

Associate’s degree in related field, a plus

This position reports to the Warranty & Service Manager

*Compensation commensurate with experience*

Job Type: Full-time

Benefits
An excellent benefits package including health, dental, vision, and life, paid holidays and vacations, competitive pay plus employee bonus opportunities if offered with this position!

*Candidates must pass pre-employment drug screen*

Make this your last career move! Come join a growing and successful Company!

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• cargo trailer/similar industry: 1 year (Required)
• Customer service: 1 year (Required)
• parts: 1 year (Required)
• Microsoft Office: 1 year (Required)

Work Location: In person