Support Specialist

Support Specialist (Hybrid – Chicago Area)

$18–$26/hr | Full-Time | 40 Hours/Week | Weekends Required

Bravo! is seeking a reliable and tech-savvy Support Specialist to join our white-labeled outsourced support team. This hybrid role provides support for customers using Point of Sale (POS) systems, payment systems, and other Bravo!-supported products in fast-paced environments. The position combines remote work with commuting to our Winfield, IL office and on-site client visits within the Chicago area as needed.

🔧 Responsibilities

• Provide support for customers using Point of Sale systems, payment systems, and other Bravo!-supported products
• Install, configure, and support POS systems and payment platforms at client locations
• Perform basic IT troubleshooting (e.g., network issues, hardware diagnostics, connectivity problems)
• Respond to customer issues via phone and email in accordance with service-level agreements (SLAs)
• Train restaurant staff on system features relevant to their roles
• Assist with third-party integrations and understand associated costs
• Stay informed on software updates, hardware requirements, and industry trends
• Deliver a smooth, professional customer experience in every interaction
• Become a Product Owner in one or more products supported by Bravo!

📍 Location Requirements

• Must reside in or near Chicago, IL
• This is a hybrid position requiring regular commuting to our Winfield, IL office and on-site client visits within the Chicago area
• Must have reliable transportation for travel to the office and client sites

🗓 Schedule & Compensation

• Day Shift (Standard Hours): $18–$22/hr
• Night Shift (Evening/Overnight): $22–$26/hr
• Schedule: 40 hours per week
• Weekends are required

✅ Ideal Cadidate

• Minimum of 1 year of experience in technical support (preferred)
• Minimum of 1 year of experience in the restaurant or hospitality industry (preferred)
• Proficiency in Windows operating systems and mobile platforms (iOS and Android)
• Strong communication and problem-solving skills
• Reliable high-speed internet connection for remote work
• Ability to multitask proficiently
• Self-motivated, adaptable, and comfortable in startup-style environments
• Fluent in English. Bilingual (preferred)

🎁 Benefits

• Health, dental, vision, and life insurance
• Retirement plan
• Paid time off and sick days
• Gym reimbursement
• “Book of the Month” program
• Referral program
• Performance and customer satisfaction bonuses

Join Bravo!

Build a career in support that goes beyond troubleshooting.

Learn more about Bravo! 👉 www.growwithbravo.com