What are the responsibilities and job description for the Assistant Operations Manager position at Bravoz Entertainment Center?
About us
Bravoz Entertainment Center is a small business in Jacksonville, FL. We are fun, social, engaging and our goal is to HAVE FUN WHERE YOU WORK!!!! Bravoz Entertainment Center is a locally owned, family entertainment center featuring a trampoline arena, laser tag, rock walls, and multiple other indoor attractions as well as a restaurant and bar. It is an upbeat, fast paced environment where we value having fun at work as much as helping our customers make memories!.
Our work environment includes:
- Lively atmosphere
We are looking for an experienced and energetic Assistant Operations Manager to join our fast-paced and growing organization. The ideal candidate will have strong interpersonal skills, excellent customer service and a proven ability to work well with a diverse group of individuals.
Your responsibilities will include but are not limited to:
- Create a team environment that provides a safe and exceptional customer experience while directing the assistant management team and ensuring all staff members perform at a consistently high level.
- Lead and influence staff through positive motivation, leveraging each staff member’s individual strengths to ensure customer satisfaction, maximum productivity and a positive employee culture.
- Assist the GM, Events Manager, and Food and Beverage Manager as required to provide an excellent party and special events experience for our guests.
- Assist with inventory, ordering, and controlling expenses.
- Maintain a safe, clean and secure environment for all guests and staff.
- Foster and promote a customer service mentality to ensure all employees are focused on providing the highest level of customer service and interaction.
- Expeditiously and respectfully address customer comments and complaints to ensure a positive outcome.
- Work with maintenance staff on property and attraction inspections, as well as maintenance and repairs as needed.
Job Type: Full-time
Pay: $48,140.00 - $50,551.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Retirement plan
Schedule:
- Weekend availability
Supplemental Pay:
- Bonus pay
Work Location: One location