Office Administrative Assistant/Outside Sales Rep

Job Title: Administrative Assistant/Outside Sales Rep

Position Type: Full-Time Base Salary plus commission

Job Summary:

Braxton Cleaning Solutions, a leading residential and commercial carpet cleaning company in the Greater Cincinnati/NKY/Southeast Indiana market, is seeking a highly organized and detail-oriented Administrative Assistant to support our operations. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment. This role is crucial in ensuring the smooth day-to-day administrative functions and providing exceptional customer service to our clients.

Key Responsibilities:

Customer Service:

· Answer phone calls and respond to emails in a professional and timely manner.

· Schedule appointments and manage the calendar for cleaning services.

· Address customer inquiries and resolve any issues or complaints.

Administrative Support:

· Maintain and update client records and databases.

· Prepare and send invoices and track payments. Assist with collection of invoice payments for current clients and accounts.

· Assist with the preparation of quotes and proposals for prospective clients.

· Maintain customer payments in databases including House Call Pro and Quickbooks online edition.

· Bonus potential for outside sales procurement and inside sales call conversion when conversion rates exceed 75% of calls received.

Operational Assistance:

· Coordinate and dispatch cleaning teams to job sites.

· Assist in scheduling cleaning teams using House Call Pro and company databases.

· Monitor and follow up on job progress and completion.

· Ensure proper documentation and filing of work orders and service reports.

Communication:

· Liaise between clients, cleaning teams, and management to ensure seamless service delivery.

· Assist with internal communications and team coordination.

Financial Tasks:

· Collecting / receiving customer deposits including preparing deposits for the bank and logging transactions in company software systems.

· Assist with basic bookkeeping tasks and maintain financial records in Quickbooks Online Edition.

- Generate new leads and customers - commission structure is 15% first year of service, 10% continued business second year, and 5% continued business 3rd year.

- Service new accounts through routine scheduled service check-ins.

Qualifications:

Education:

· High school diploma or equivalent; an Associate's degree in business administration or a related field is a plus.

Experience:

· Proven experience as an administrative assistant or in a related role.

· Experience in the commercial cleaning industry is advantageous but not required.

· Administrative office experience of 3 – 5 years.

· Experience with Quickbooks online and Microsoft office tools (Word, Excel, Power Point, and Teams).

Skills:

· Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

· Strong organizational and multitasking abilities.

· Excellent verbal and written communication skills.

· Familiarity with scheduling and CRM software is a plus.

Personal Attributes:

· Attention to detail and problem-solving skills.

· Ability to work independently and as part of a team.

· Positive and professional demeanor.

· Self-motivated and takes initiative.

Working Conditions:

· Office environment.

· Standard working hours with some flexibility for urgent client needs.

· Frequently walk (Approximately 10% to 40% of the time), generally from 5-30 feet within the office).

· Frequently lift and carry an average of 5 to 20 pounds and occasionally as much as 40 to 70 pounds or more.

Braxton Cleaning Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Erlanger, KY 41017 (Required)

Ability to Relocate:

• Erlanger, KY 41017: Relocate before starting work (Preferred)

Work Location: In person

Salary : $40,000