What are the responsibilities and job description for the Field Service Technician position at Bray Intl Brand?
Field Service Technician
Location: Houston, Texas – Bray Commercial, a division of Bray Sales, Inc.
Travel: Up to 50%
Are you a technically skilled professional with a passion for exceptional customer service? If so, Bray’s Field Service Technician role could be the perfect fit for you! In this position, you will support our sales teams, distributors, and end-users by addressing technical inquiries and processing RMA (Return Merchandise Authorization) returns related to our products. You will also work closely with our warranty division, playing a key role in maintaining strong customer relationships.
Key Responsibilities
- Provide technical assistance for Bray valves, actuators, and control products to both internal and external customers.
- Travel as needed to conduct field evaluations, repairs, and warranty-related service for our products.
- Perform on-site product inspections and repairs to ensure optimal performance.
- Utilize ERP systems to receive, stage, and transfer products within departments.
- Process product returns and evaluate defective valves and actuators.
- Conduct repairs on Bray valves, actuators, and controls.
- Operate a forklift safely and effectively.
Qualifications & Experience
- High school diploma or equivalent.
- 5-10 years of experience in valve actuation or a related flow control industry.
- Permanent authorization to work in the U.S. (required).
- Self-motivated with a willingness to expand knowledge of Bray products, their applications, and functionality.
- Proficiency in computer systems and ERP software.
- Previous field experience with valves, actuation, and control systems is required.
- Experience in a manufacturing environment related to industrial products.
- Strong written and verbal communication skills.
- High-energy, adaptable, and capable of working independently and within a team.
- Excellent attention to detail.
- Ability to lift up to 50 lbs. periodically and work at heights in accordance with OSHA regulations.
- Valid driver’s license.
Why Join Bray?
Bray International is a global leader in industrial valves, actuators, and flow control solutions, dedicated to innovation and engineering excellence. As a privately owned company with over 30 years of industry leadership, we prioritize integrity, collaboration, and cutting-edge solutions.
We offer:
- Competitive Compensation
- Comprehensive Benefits: Medical, dental, vision, life insurance, paid holidays, vacation, and 401(k) with matching contributions.
- A Safe & Healthy Work Environment: Drug-free, smoke-free, and committed to workplace safety.
- Career Growth Opportunities: Professional development and advancement potential.
- An Exceptional Company Culture: Work with a forward-thinking team that values innovation and excellence.
Join Bray and be part of a company shaping the future of flow control solutions!
