What are the responsibilities and job description for the Technical Inside Sales Rep.- Knife Gate Valves position at Bray Intl Brand?
As a Technical Inside Sales Representative (TISR) at Bray Knife Gate Valves, you will serve as the primary point of contact for our valued customers, ensuring exceptional service and support. You will collaborate closely with internal departments to address customer inquiries, process orders, provide technical information, and resolve issues promptly.
Why Work for Us?
At Bray International, we are the leading provider of industrial valves, actuators, and related control products, renowned for our innovative flow control solutions worldwide. Joining our team means becoming part of a company that values excellence, integrity, and collaboration.
What We Offer:
- Competitive Pay Plans
- Comprehensive Benefits: Enjoy industry-leading benefits effective the first of the month after you have worked 30 days, including:
- Medical, dental, vision, and life insurance
- Paid holidays and vacation
- 401(k) plan with matching contributions
Healthy Work Environment: We provide a smoke-free, drug-free workplace to ensure a safe and productive atmosphere for all employees.
- Career Growth: We are committed to your professional development, offering numerous opportunities for advancement within the organization.
- An Exceptional Company Culture: Bray is a Family-owned and operated business with over 30 Years of Engineered Excellence
Join Bray International and be part of a dynamic team dedicated to shaping the future of flow control solutions!
Responsibilities:
- Maintaining strong relationships with assigned customer accounts.
- Use Bray’s computer systems to handle customer inquiries and process sales orders efficiently.
- Coordinate with internal teams to fulfill customer requests for technical details, order updates, expedited orders, and issue resolutions.
- Provide excellent customer service via phone, email, and in-person interactions.
- Receive thorough training on Bray’s products, systems, and processes to effectively support customers and contribute to team success.
Ideal Experience:
- 2 to 5 years of successful inside sales or customer service experience in an industrial environment, preferably in knife gate valves, automation and flow control products.
- Proven track record in customer relationship management, with strong interpersonal skills across various communication channels.
- Proficiency in computer skills, including Microsoft Excel, Word, and overall computer literacy in a fast-paced office setting.
- Familiarity with CRM and ERP/MRP systems is preferred.
- Ability to interpret technical requirements and effectively communicate solutions internally and to customers.
- Detail-oriented with excellent organizational and documentation skills.
- Strong oral and written communication skills, with a focus on accuracy and efficiency in a dynamic work environment.
- Working knowledge of Microsoft Office Suite, specifically in Outlook and Excel
- Knowledge of supply chain systems preferred.
Qualifications:
- Permanent work authorization in the USA is required.
- Understanding of industrial manufacturing environments is advantageous.
- High School Diploma or GED required at minimum. Bachelor's degree or equivalent relevant education and experience preferred.
