Case Manager | Social and Legal Services

Job Title: Case Manager

Departments: Family Welcome Center (50%); Immigration Defense (50%)

Location: 14 Harvard Ave, Allston, MA, 02134

Employment Type: Full-Time, some weekends required

About Us:

The Brazilian Worker Center (BWC) was honored to be chosen as the Commonwealth’s first Family Welcome Center (FWC) in June 2023. Our mission is to provide a caring and welcoming arrival destination for immigrant families new to the state. At our Center, we offer hospitality, a safe place to rest and begin their immigration journey, information, supplies, and transportation to a secure location. We are committed to treating every immigrant with dignity and respect, and we expect the same from every member of our team.

Position Summary:

The Case Manager provides vital services to members of the community. As part of the Family Welcome Center team, s/he is responsible for tracking the progress of individuals and families, providing personalized outreach and referrals, and collaborating with state agencies and service providers. The Case Manager ensures that families receive the support and resources they need to navigate their new environment and achieve positive outcomes. This portion of the role will take up approximately 50% of the Case Manager’s time.

The other 50% of his/her time will be spent supporting the Immigrant Defense program, including the Family Welcome Center’s Lawyer of the Day program. The Immigrant Defense program will coordinate legal service appointments for immigrant families; help explain, fill out, collect, and send with the individual the appropriate forms and information; maintain files; open and read mail, escalate matters of concern, forward and file notices as appropriate. S/he will assist the Immigrant Defense Program Manager to fulfill the responsibilities of the MIRA IAS program, including case-focused visits to shelters and follow-up paperwork. Candidates with paralegal experience may be asked to draft documents for review by attorneys or BIA accredited representatives.

Key Responsibilities:

Case Management:

• Track clients’ statuses, milestones, and progress.
• Develop and implement personalized service plans tailored to clients’ needs and goals.
• Conduct regular follow-ups and provide ongoing support.

Outreach and Referral:

• Facilitate connections and provide tailored referrals for clients to access critical services and resources, including housing, healthcare, education, immigration, and employment opportunities.
• Advocate for clients to ensure timely access to essential services.
• Provide proactive outreach to individuals and families in need.

Collaboration with Agencies and Partners:

• Serve as a liaison between clients and state agencies, attorneys, or partner organizations.
• Build and maintain strong relationships with service providers to facilitate smooth referrals and outcomes.

Client Advocacy and Support:

• Offer guidance and crisis intervention to help clients overcome barriers.
• Ensure services are culturally and linguistically appropriate for each client.

Administrative Duties:

• Maintain detailed and accurate case files, documenting all interactions and services provided.
• Prepare reports on client outcomes and program effectiveness as required.
• Ensure compliance with organizational policies and confidentiality standards.

Qualifications

Work Authorization and Language Skills:

• Must have valid work authorization in the United States.
• Proficiency in English sufficient to effectively communicate with service providers and resources for families is required.
• Proficiency in additional languages, such as Portuguese, Spanish and/or Haitian Kreyol, is a strong plus.

Education and Experience:

• Bachelor’s or Associate’s degree in Social Work, Human Services, or a related field.
• Experience in case management, social services, or a related field.
• Familiarity with local and state resources, agencies, and programs.
• Proficiency in computer skills, including Excel, Word, Email, Google Suite, etc.

Soft Skills and Personal Attributes:

• Excellent interpersonal and communication skills, with a demonstrated commitment to cultural competency.
• Proven ability to manage multiple cases, prioritize tasks, and meet deadlines in a fast-paced environment.
• Demonstrated proactivity and adaptability to navigate changes and address unforeseen challenges effectively.
• Flexibility to attend both virtual and in-person meetings as needed.
• Commitment to personal integrity, discretion, and a strong work ethic, with a genuine desire for continuous learning and professional growth.
• Experience working with immigrant, refugee, or unhoused populations.
• Knowledge of trauma-informed care practices.

Physical Requirements:

• Physical ability to navigate and climb stairs.
• Ability to work on a computer for extended periods.

Salary and Benefits:

• Compensation: Competitive salary based on experience and education.
• Health Insurance: Reimbursement for health insurance expenses (QSEHRA).
• Paid Time Off (PTO): Generous PTO policy.
• Paid Sick Days: Coverage for sick leave.
• Paid Holidays: Enjoy paid time off during 14 recognized holidays and 2 adjacent days when the office is closed.
• Retirement Plan: 401(k) with employer contribution.
• Professional Development: Opportunities for growth and skill enhancement.