Applications Administrator - IT

General Summary:

Under general supervision of the Senior Systems Analyst, the Applications Administrator will act as the primary system administrator for assigned applications, including Oracle ERP.

The Tools You Will Need:

• In this people-facing role, strong written and oral communication skills are essential
• The ability to explain complex ideas clearly and succinctly and to keep stakeholders and users informed of application issues, upgrades, and changes as appropriate
• The ability to work effectively with vendors to resolve issues and manage upgrades and patches
• The ability to multi-task and perform tasks that are sometimes tedious and exacting
• The ability to work both collaboratively and independently, as the occasion demands
• Strong time management skills, i.e., the ability to complete assigned tasks on time, even under tight deadlines
• An analytical and creative mind
• Strong problem-solving skills
• Commitment to providing excellent customer service
• Willingness to think again, to acknowledge and learn from past mistakes, and to self-correct

What You Will Do:

• Administer assigned applications, including installing, configuring, updating, patching, and upgrading applications, and managing user access and permissions
• Act as the escalation point for in-depth and complex application issues related to assigned applications
• Research, propose, and implement enhancements that improve the reliability, available features, and performance of assigned applications
• Become familiar with new applications, technologies, and processes as they relate to user needs
• Identify integration opportunities as knowledge of the County’s major applications and as general knowledge of the County’s business processes increases
• Collaborate with users to identify needs and gather requirements for customizations pertaining to assigned applications
• Provide consistent and reliable support to the users through training and documentation for optimal use of the application
• Evaluate, test, and apply updates and patches to assigned applications on a scheduled basis
• Other Duties as assigned

Supervision

This is a non-supervisory position. You will receive general instruction, task assignment and prioritization, and periodic employee performance evaluations from the Senior Systems Analyst.

Education

Required: Associates in a computer science or related field; or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.
Preferred: Bachelor’s Degree in Computer Science, CIS, MIS, Business Administration, Database Administration or related field.

Experience

Required: One (1) year of work experience in an Information Technology Support role, preferably software support

Preferred: Two (2) years of related work experience in a Business Analyst, Data Analyst, Systems Administrator, or related role.

Certificates, Licenses, Registrations

None required.

Knowledge, Skills, & Abilities

Typical:

• User support specialist skills
• Research, diagnostic, and problem-solving skills
• Ability to work successfully and maintain composure in stressful situations with minimal supervision is required
• Establish and maintain effective working relationships with county employees.
• Proficient in the use of standard word processing, spreadsheet, and database software

Work Environment
Typical:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but may be noisy or distracting.  

Physical Demands
Typical:

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type; reach with hands and arms; and talk and hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move objects weighing up to 40 pounds, such as computers, printers, stacks of records, or other similar objects. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Job Type: Full-time

Pay: From $62,887.50 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $62,888