Support Specialist

General Summary:

Assists Senior Support Specialist in providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Essential Duties:

Accept, troubleshoot, log, update, route, and maintain accurate logs of all support calls received from various county departments. Support calls will include assistance with desktop hardware, operating systems, Microsoft office productivity suites, Odyssey Courts & Justice software, Pentamation financial software, Laserfiche document imaging software, other third party software, and in-house developed software. Responsible for follow-up procedures for incidents and requested items to ensure end user’s satisfaction. Will also assist the training staff in instructing end-users in PC usage skills and correct usage of software. Must demonstrate ability to handle simultaneous tasks and to meet deadlines in a timely manner. May be on-call and some overtime and/or weekend/holiday work may be required. Perform other duties as assigned.

Other Duties as assigned.

Supervision

Received:

General instruction, task assignment and prioritization, and periodic employee performance evaluations.

Given:

This is a non-supervisory position.

Education

Required:

BA or BS in Computer Science, Comp Engr., MIS or related field or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Preferred:

Experience

Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred:

1 year experience in related field

Certificates, Licenses, Registrations

Required:

None required.

Preferred:

Physical Demands

Typical:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to type; reach with hands and arms; and talk and hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move objects weighing up to 40 pounds, such as computers, printers, stacks of records, or other similar objects. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Knowledge, Skills, & Abilities

Typical:

PC hardware and software including MS windows and Office applications, user-support techniques and supervisory skills. Operate standard word processing, spreadsheet, and database software; Ability to work successfully and maintain composure in stressful situations with minimal supervision is required. Establish and maintain effective working relationships with county employees.

Work Environment

Typical:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but may be noisy or distracting. The employee is required to perform multiple tasks simultaneously and to perform tedious and exacting work. The employee may be required to work closely with others as part of a team or perform required job functions remotely, to work under time pressures to meet deadlines, and to work in emergency situations.

Job Type: Full-time

Pay: From $28.76 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $29