Appliance Service Technician

We are seeking a skilled and reliable Appliance Service Technician to join our team. As an Appliance Service Technician, you will play a crucial role in diagnosing, repairing, and maintaining a variety of household appliances, ensuring that our customers' homes are running smoothly. This role offers the opportunity to work with cutting-edge technology, interact with customers, and contribute to a high level of satisfaction through quality service. If you have a passion for troubleshooting, enjoy hands-on work, and have strong customer service skills, we invite you to apply and become part of our dynamic team.

Essential Duties and Responsibilities of the Appliance Service Technician include the following:

• Conduct service calls at customers' homes to diagnose and repair household appliances such as refrigerators, stoves, dishwashers, washers, dryers, etc.
• Provide excellent customer service by explaining repairs needed, giving estimates and answering any questions customers may have
• Collect payments at the time of service
• Lookup parts needed for the job and attach them to the work order to be ordered
• Strong computer skills and be comfortable navigating different computer systems
• Maintain truck stock
• Follow a truck maintenance schedule and keep the truck clean and organized
• Maintains a clean and safe work environment.
• Other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong customer service and problem-solving skills
• Strong computer skills as you will be using a laptop/tablet in the field
• Time management skills
• Team oriented as we all need to work together and are in constant communication with each other throughout the day

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or G.E.D. required
• Advanced classes in mechanics, electrical helpful
• EPA Type I or EPA Universal certification
• 3 years of experience diagnosing and repairing household appliances
• Valid Driver's license
• Pass a background check

Language Ability:

• Ability to communicate well is imperative; (reading, writing and oral communications).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before customers, vendors or employees of an organization

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to outdoor New England temperatures as well as temperatures in the company vehicle
• The noise level in the work environment is usually moderate and typical of a company vehicle.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must frequently lift and/or move up to 50 pounds with the appropriate assistance.
• Specific vision abilities required by this job include close vision, ability to distinguish color, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is frequently required to stand, sit, kneel, bend, walk, use hands, hold, reach, talk or listen.

If you feel your skills and qualifications match; Join our Team today as an Appliance Service Technician!