What are the responsibilities and job description for the Front Desk Coordinator at BREAKINGTHROUGH SAN DIEGO PHYSICAL THERAPY position at BREAKINGTHROUGH SAN DIEGO PHYSICAL THERAPY?
Job Description
Job Description
Job Description :
A Front Office Coordinator at a busy physical therapy clinic plays a pivotal role in ensuring smooth daily operations and an exceptional patient experience. This individual serves as the first point of contact, greeting patients warmly, managing appointment scheduling, and handling phone inquiries with professionalism. Key responsibilities include verifying insurance, processing payments, maintaining organized patient records, and coordinating communication between patients, therapists, and staff. The role demands strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. A friendly demeanor, excellent communication skills, and a commitment to patient care are essential for success in this role.
Major Duties and Responsibilities of a Front Office Coordinator :
- Patient Interaction :
- Greet patients and visitors warmly and professionally upon arrival.
- Provide excellent customer service by addressing patient inquiries and concerns promptly.
- Appointment Management :
- Schedule, reschedule, and confirm patient appointments.
- Manage the clinic's daily appointment calendar to ensure optimal therapist utilization.
- Administrative Tasks :
- Maintain and organize patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Prepare and process necessary forms, including intake, consent, and insurance documentation.
- Insurance and Billing :
- Verify insurance benefits and pre-authorizations as needed.
- Process payments, issue receipts, and assist with billing questions.
- Communication :
- Answer and route incoming phone calls and messages promptly and professionally.
- Act as a liaison between patients, therapists, and other staff members to ensure seamless communication.
- Clinic Organization :
- Maintain a clean and welcoming reception area.
- Order and restock office supplies as needed to support clinic operations.
- Problem Solving :
- Address and resolve scheduling conflicts or patient concerns effectively.
- Assist with administrative troubleshooting and workflow improvements as required.
- Team Support :
- Collaborate with clinical and administrative staff to ensure efficient clinic operations.
- Participate in team meetings and training sessions as needed.
Available shifts and compensation : Available shifts all days except Sundays and Saturdays. Compensation is $18.00 - $20.00 / hour.
About BREAKINGTHOUGH SAN DIEGO PHYSICAL THERAPY : BREAKINGTHOUGH SAN DIEGO PHYSICAL THERAPY is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
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Salary : $18 - $20