What are the responsibilities and job description for the Tier 3 Help Desk position at BreakPoint Labs?
BreakPoint Labs seeks a dedicated and experienced Candidate to provide operational support for a Help Desk ticketing system. In this position, you will need to have Tier 3 level technical expertise in which you can provide end-users the support and guidance needed. Excellent trouble-shooting and communication skills are needed to be successful in this role.
Responsibilities include:
- Coordinate the use of ticketing systems and continuously monitor Help Desk queues to manage workload.
- Provide end-user assistance throughout the entire lifecycle of ticket.
- Ensure tickets are responded to in accordance with contract and resolution timeframes.
- Provide programming support with Oracle development tools.
- Work closely with users, database administrators and database/application designers to develop a system that meets the functional and technical requirements.
Required Experience:
- Two years experience in providing technical assistance and support related to computer systems, both hardware and software
- Ability to answer users’ questions.
- Training users on basic systems and computer functions.
- Addressing system and user issues.
- Resolving issues in a timely and professional manner.
- Experience with Oracle development configuration management changes and resolutions.
Education Required: Bachelor of Science in a relevant technical discipline
Salary : $100,000 - $130,000
