Client Account Manager - Breakthrough

POSITION SUMMARY The Client Account Manager is responsible for all activities associated with providing distinguished service to Breakthrough clients on a daily basis. A Client Account Manager must demonstrate strong communication and critical thinking skills along with the ability to build relationships with external clients and internal teammates. JOB RESPONSIBILITIES Manage carrier and other client-partner inquiries, requests, and relationships through ongoing email, phone communication, and Breakthrough’s FELIX platform. Enable flawless client transactions by ensuring 100% error resolution on a day-to-day basis. Deliver distinguished service to Breakthrough clients through timely and accurate operational reporting. Build new relationships and deepen current relationships with current client base. Partner with Directors of Strategic Partnership on account planning in accordance with client events/initiatives. Plan and coordinate necessary resources to ensure successful implementation of new clients and/or new client initiatives. Advance existing client relationships by promoting service offerings and deepening client engagement. Provide Directors of Strategic Partnership with necessary data as input to solutions design and client roadmaps. Learn transportation and energy industry best practices and benchmarking metrics to apply to client relationships. Travel to client sites to discuss business opportunities and share industry best practices. QUALIFICATIONS Bachelor's degree 3 years of proven account management or other relevant professional experience preferred, though not required Excellent communication and interpersonal skills with an aptitude for building strong client relationships Proven ability to manage multiple projects at a time while paying strict attention to detail Quick and resourceful, team-player, flexible, accurate and strong analytical skills Ability to anticipate clients' needs and match them with Breakthrough solutions Ability to present and influence credibly and effectively Transportation knowledge preferred, though not required Availability to travel as needed Proficiency in Microsoft Office Suite Bilingual in English/Spanish is a plus Our company is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101. For over 60 years, U.S. Venture, Inc. has been making a difference in the energy and transportation industries. We are guided by our company vision, “To be the very best value-adding distributor of products that vehicles consume in North America.” Headquartered in Appleton, Wisconsin, our business divisions are U.S. Oil, U.S. AutoForce, U.S. Lubricants, and U.S. Gain. We are committed to making a difference in the local communities where we live and work. U.S. Venture, Inc. embraces collaboration and social innovation in its philanthropic efforts. Through the U.S. Venture Open, the U.S. Venture/Schmidt Family Foundation and the U.S. Venture Fund for Basic Needs, we challenge ourselves and our partners to address the root causes of poverty and to improve the quality of people’s lives. Throughout the year, U.S. Venture, Inc. puts nearly one-million dollars into action and our associates volunteer hundreds of hours. By becoming an associate at U.S. Venture, Inc. you will work in an environment where team members collaborate to get the job done, challenge the status quo to find a better way and embrace unconventional ways of thinking. Make a difference by choosing to work in an organization that recognizes your talents and allows you to advance your career. Click Here to Return to Main Job Search Page