What are the responsibilities and job description for the Director of Client Services position at Breast and GYN Health Project?

Responsibilities

Lead, coordinate, and oversee all client service programs, ensuring effective service delivery.
Recruit, train, mentor and supervise client services staff and Warmline volunteers.
Manage your own small high-acuity caseload, and ensure resources are available for staff and volunteers as they manage their caseloads.
Manage projects and create systems to foster effective communication and sharing of resources.
Provide direct services such as support group facilitation, intake interviews, and ongoing follow-up.
Maintain confidentiality and compliance with HIPAA and other relevant regulations.
Build strong community and institutional partnerships; Act as the primary liaison with the medical community by fostering relationships, enhancing referral systems, attending Tumor Boards, and conducting patient advocacy.
Provide leadership and direction for client services operations, finances, and human resources.
Ensures client services data collection is timely and complete.
Participate in educational outreach, community presentations, and health fairs.

Qualifications

Deep understanding of cancer and its physical and emotional impact on individuals.

Personal, professional, or direct experience with cancer is required.

Strong organizational and leadership skills.

At least 3 years of supervisory experience, including with volunteers.

Ability to run effective meetings and manage multiple projects as a collaborative leader.

Experience with goal setting, project management, and fostering communication systems.

Healthcare knowledge, particularly of local resources; medical professional and / or medical case management background (RN, MD, NP, PA, BSW) desirable and bachelor’s degree preferred.

Strong communication skills, both written and oral.

Self-starter, collaborative, culturally sensitive, and adaptable with a positive, solutions-oriented attitude.

Proficiency in Microsoft Office, email, databases, and data management.

Flexibility for evening and weekend commitments (e.g., support groups and health fairs).

Public speaking skills required; bilingual / bicultural (Spanish) preferred.

Please send letter of interest and resume to the Breast and GYN Health Project. Full job description, job announcement and employment application available at

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Director of Client Services

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