Field Service Technician

About us:

BreatheSafe is a proud Australian and US based company that strives to develop, manufacture and sell world leading dust control and air quality solutions to any industry that is exposed to dust or airborne contaminant, both locally and internationally. Following exciting growth plans, we are looking for a Field Services Technician to join our team in the Midwest – you could be in Janesville, WI, Chicago, IL, or other surrounding areas.

The Role:

We are looking for a Field Services Technician responsible for delivering top-notch technical and product support to our valued customers across North America, Canada, and South America. This role involves diagnosing and resolving technical issues, guiding customers through product features, and collaborating with internal teams to enhance product functionality and user experience. Regular travel will be required to meet customer needs and provide on-site support.

What We’re Looking For:

To succeed in this role as a Field Services Technician, you'll need to bring a mix of technical expertise, problem-solving skills, and a commitment to customer satisfaction. Here’s what we’re looking for:

Qualifications and Skills:

• Trade qualification in air conditioning; experience in mining, earthmoving, or construction sectors (mining industry experience preferred).
• Strong skills in technical troubleshooting and problem-solving, especially with software issues.
• Customer-facing experience in a service role (preferred).
• Willingness to travel nationally to support dealers and customers.
• Excellent communication skills for guiding customers through product installation, commissioning, and feature explanations.
• Proven ability to collaborate with engineering teams to resolve technical issues.
• Experience in maintaining and communicating changes via Technical Bulletins.
• Spanish or Portuguese language skills (desirable but not essential).

Ideal Candidate - Product Knowledge & Continuous Improvement:

• Passion for staying updated on product trends and providing feedback to improve functionality.
• Experience implementing and maintaining Technical Bulletins for internal knowledge sharing.

What We Offer:

• Join a supportive and experienced team.
• Realistic targets to keep you motivated.
• Strong emphasis on team member development.
• Extensive support for learning new skills and career growth.
• Health plan with employer contribution.
• 401(k) employer contribution scheme.
• Vacation and sick leave.
• Option for a nine-day fortnight.

BreatheSafe Culture:

• Respect is the key to our culture—we believe that working safely and efficiently leads to shared success.
• We are passionate about our work and values, always striving to uphold the highest standards.
• Realistic targets keep our team motivated and on track.
• We invest in team member development, providing resources for continuous learning and career growth.
• We believe in teamwork: "Teamwork is the best work."