Customer Service Representative (Lockport)

Job Summary

Our company is looking for an excellent communicator with attention to detail to join our team as Customer Service Representative. We need an enthusiastic individual who can interact with our customers in a professional demeanor following our company guidelines and policies.

The core responsibilities and duties associated with this position include, but not limited to, the following:

Duties/Responsibilities:

• Manage key accounts.
• Respond promptly and professionally to incoming orders and customer inquiries.
• Collaboration with sales, marketing, production, warehouse, and dispatcher to provide the best service possible to our customers.
• Maintain updated knowledge of the company’s products, services, and customer services policies.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Accountable to investigate, analyze, and resolve customer problems.
• Invoice process as per company processes. (Lubricant, fuel sales, service work.)
• Manage inventory and filing systems.
• Perform complete inventory checks of all stock and supplies as indicated by management.

• Reconcile inventory counts with system inventory.
• Assess and improve flows of supplies through companies.
• Ensure all documentation related to inventory flows is complete, accurate, and filed correctly.
• Identify, analyze, and address gaps in inventory processes.
• Comply with company policies, procedures, and regulatory standards.

Required Skills/Abilities:

• Customer focus.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer skills.
• Proficient in Microsoft Office Suite or related software.
• Professional demeanor.
• Ability to handle multiple tasks and duties simultaneously.
• Extremely self-motivated when managing communication channels.
• Process-focused proactively seeks out new methods and improvements.
• Team player with strong organization skills

Education and Experience:

• An associate degree in office administration or a related field may be preferred.
• 2 years of experience in customer service and/or inventory departments.

Benefits:

• Fuel Allowance
• Short & Long-Term Disability paid by the company.
• Life Insurance paid by the company and voluntary optional.
• Medical, Dental, Vision Plans
• Telemedicine Service paid for the company.
• Employee Assistance Program
• Pet Health
• Employee Company Merchandise Portal
• PTO (Personal Time Off)
• Competitive Pay
• Steady Work
• Paid Holidays
• 401k plan

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to walk, sit, talk, and hear. The employee may be required to use hands to finger, handle, feel or operate objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, or crouch.

The employee occasionally may lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Selection Guidelines

Formal application, rating of education and experience; oral interview and reference check may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Equal Opportunity Employer.