Server, Full-Time, $11.79/hr + Tips

Description

Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. The Grand Lodge on Peak 7, seeks a server. This position provides exceptional guest service by creating a welcoming and attentive atmosphere, accurately managing food and beverage orders, maintaining cleanliness and safety standards, supporting efficient front-of-house operations, and upholding company policies, hospitality standards, and professional conduct always. The application window closes on April 24, 2025. 

In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized BGV as a national top workplace! We also received 2024 Top Workplaces Culture Excellence recognition in Compensation & Benefits, Purpose & Values, Leadership, Professional Development, Innovation, and Employee Well-Being and Appreciation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our four-decade history of success, here BreckenridgeGrandVacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history, and BGV will not seek information about an applicant’s salary history or age. This position also includes BGV's Total Compensation package:

• Group life insurance
• Health, vision, and dental insurance plans
• Retirement plan
• Twice yearly bonus
• Employee recruiting bonus
• Tuition reimbursement program
• Professional development
• Employee Wellness programs to support physical and mental health
• Sustainability programs to support the health of the planet
• BGV’s unique FUN benefits include programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party!

SUMMARY: The Server is responsible for providing exceptional dining experiences for guests at the resort’s high-occupancy restaurant. This position involves taking orders, serving food and beverages, and ensuring guest satisfaction through attentive service and effective communication with the FOH team.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:  

• Greet guests with enthusiasm, providing a friendly and attentive atmosphere.
• Take accurate food and beverage orders, communicating any special requests to the kitchen and ensuring that all orders are delivered correctly.
• Serve food and beverages to guests in a timely manner, adhering to service standards and presentation guidelines.
• Monitor guest needs throughout the dining experience, checking in to ensure satisfaction and addressing any concerns or issues.
• Collaborate with supervisor and/other FOH staff to ensure smooth service flow and efficient coordination between the kitchen and dining area.
• Assist in maintaining cleanliness and organization in the dining area, including resetting tables and managing service stations.
• Process guest payments accurately and efficiently, ensuring adherence to cash handling procedures.
• Complete side duties such as refilling condiments, organizing utensils, cleaning, restocking, etc.
• Help with setting up and breaking down dining areas for special events or peak service times.
• Participate in ongoing training and development to stay knowledgeable about menu offerings, specials, and wine pairings.
• Contribute to a positive team environment by assisting coworkers as needed and maintaining effective communication.
• Follow all health, safety, and sanitation regulations, ensuring a safe and clean dining experience for guests.
• Follow all operational policies and procedures.
•  Participate in team meetings and training sessions to improve service skills and restaurant operations.
• Pay attention to what's going on so you can spot what customers and the restaurant needs are before they ask.
• Uphold Hospitality Standards, Company Culture, Department Core Standards and observe Company policies and procedures.
• Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.  
• Maintain a positive working relationship with all contacts, always being helpful and courteous.  
• Always adhere to Company appearance standards, and wear name badge when required.
• Attend and participate in company-wide training sessions and department staff meetings.  

MARGINAL DUTIES: Functions that are not considered essential to the job:  

• Perform other duties as assigned.
• Assist with special events or large parties as required, ensuring seamless service and guest satisfaction.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company’s sustainability initiatives. 

Requirements

QUALIFICATIONS:  

• Excellent customer service skills, with a friendly and positive attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong communication skills, with the ability to engage with guests and collaborate with team members.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: 

• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Maintain expert knowledge and understanding of all computer programs and product knowledge applicable to the position
• Provide exceptional customer service and anticipate needs
• Be empowered to make GRAND vacations
• Pay attention to detail and demonstrate accuracy and thoroughness
• Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary
• Strive to build knowledge and skills, sharing expertise with others
• Remain calm and empathetic in situations that can be challenging
• Give and receive feedback and ask for clarification when necessary
• Treat people with respect and consideration
• Approach others in a tactful manner
• Take initiative and perform tasks without being asked
• Use equipment and materials properly
• Observe safety procedures and report potentially unsafe conditions.  
• Must be certified in Colorado Responsible Alcohol Beverage Vendor Training within 60 days of hire.

EDUCATION / EXPERIENCE: Candidate must be 18 years of age or older due to legal requirements, two years related experience in a high volume restaurant preferred.  

COMPUTER EXPERIENCE: Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system. Ability to utilize appropriate programs using a mobile device. Must be able to operate a point of sale system, and have a good understanding of Microsoft Office programs (Outlook, Word, Excel, PowerPoint).  

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English, ability to read and interpret job descriptions, maintenance and operating instructions, procedures, regulations, routine reports, rules, safety instructions and schedules. Ability to speak effectively and present information to guests, owners, other employees of the organization, management, outside vendors and the general public. Ability to speak effectively before small groups. Ability to speak Spanish is a plus.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate discounts, and percentages.

REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Stand over 2/3 of the time.
• Must be able to navigate a busy dining room, maneuvering around tables and chairs.
• Perform repetitive motions of the arms, elbows, wrists, hands and fingers over 2/3 of the time.
• Use hands and fingers to handle, feel or grasp over 2/3 of the time.
• Reach with hands or arms and work on a computer keyboard over 2/3 of the time.
• Walk between 1/3 and 2/3 of the time.
• Lift between 10 and 50 pounds between over 2/3 of the time
• Lift over 50 pounds under 1/3 of the time
• Sit, stoop, kneel, crouch, crawl, climb or balance under 1/3 of the time.
• Push against something, with force, using upper extremities, to thrust forward, downward or outward under 1/3 of the time.
• Pull using upper extremities to exert force to draw, haul or tug objects under 1/3 of the time.
• Smell and taste over 1/3 of the time
• Requires close, distance, color and peripheral vision, close visual acuity and depth perception.

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:  

• Close quarters between 1/3 and 2/3 of the time.
• Outdoor weather conditions such as sun, ice, snow, wind, dust, rain and humidity under 1/3 of the time.
• Extreme cold, below 32 degrees, for periods of more than 1 hour under 1/3 of the time.
• Fumes and airborne particles under 1/3 of the time.
• Pets and pet dander in and around the pet friendly resort.
• Moderate noise.

Salary : $12