Spa Concierge $20.50/hr, plus 10% retail commission

Description

Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. The Infinity Spa on Grand Colorado on Peak 8 seeks a Spa Concierge. This position is responsible for scheduling appointments, promoting products and services, tracking retail inventory, maintaining the cleanliness of the spa common areas and providing exceptional customer service to all spa guests. This position also reconciles spa receipts including cash payments, credit card transactions and room charges, at the end of each shift, ensuring the daily shift report balances. The application window closes on March 18th.

Benefits

In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized BGV as a national top workplace! We also received 2024 Top Workplaces Culture Excellence recognition in Compensation & Benefits, Purpose & Values, Leadership, Professional Development, Innovation, and Employee Well-Being and Appreciation. BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our four-decade history of success, here BreckenridgeGrandVacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history, and BGV will not seek information about an applicant's salary history or age. This position also includes BGV's Total Compensation package:

• Group life insurance
• Health, vision, and dental insurance plans
• Retirement plan
• Twice yearly bonus
• Employee recruiting bonus
• Tuition reimbursement program
• Professional development
• Employee Wellness programs to support physical and mental health
• Sustainability programs to support the health of the planet
• BGV's unique FUN benefits include programs for ski/rec center passes and ski medallions, lodging and purchase discounts, outdoor gear discounts, access to BGV's Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party!
  
  

SUMMARY: This position is responsible for scheduling appointments, promoting products and services, tracking retail inventory, maintaining the cleanliness of the spa common areas and providing exceptional customer service to all spa guests. This position also reconciles spa receipts including cash payments, credit card transactions and room charges, at the end of each shift, ensuring the daily shift report balances.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:

• Assist spa guests with making appointments, checking in and out of appointments, and answering their questions in person, on the phone, or through email.
• Reconcile spa receipts (cash payments, credit card transactions and room charges) and complete a daily shift report at the end of each shift to ensure all transactions balance.
• Troubleshoot and/or ask for assistance to resolve any discrepancies.
• Inspect grotto area for cleanliness throughout shift and enforce policies as required. Replenish cold towels as needed.
• Enforce fitness center policies as needed.
• Promote the spa treatments, services, sessions and retail items and programs, specials and/or discounts available.
• Assist with social media efforts.
• Keep all areas of the spa clean and presentable.
• Stock guest amenities for the Grotto and Spa Treatment Area.
• Assist in retail area inventory, stocking levels and merchandising.
• Track additional robes checked out by guests, charge for robes that were missing from rooms upon checkout.
• Uphold Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.
• Be the "End of the Line" and resolve every situation inherited, not passing it along, whenever possible.
• Follow up on any situation that is not fully resolved at the time of the initial request always considering what the spa guests deem appropriate.
• Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.
• Respond promptly to all email and voicemail correspondence.
• Maintain a positive working relationship with all contacts, always being helpful and courteous.
• Wear proper uniform and name badge and always adhere to Company appearance standards.
• Attend and participate in company-wide training sessions and department staff meetings.
  
  

MARGINAL DUTIES: Functions that are not considered essential to the job:

• Perform other duties as assigned.
• Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participate in the Company's sustainability initiatives.
  
  

Requirements

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Maintain expert knowledge and understanding of all spa products, services and computer programs. * Demonstrate strong listening skills and possess the ability to receive all types of customer feedback * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Take initiative and perform tasks without being asked * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration * Approach others in a tactful manner * Remain calm and empathetic in situations that can be challenging * Support the team's effort to succeed by giving and welcoming feedback, building morale and contributing a positive team spirit * Stay informed on the company, home department, ski resort and town developments and communicate to others when necessary * Strive to build knowledge and skills, sharing expertise with others * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.

EDUCATION / EXPERIENCE: High school diploma or general education degree (GED); one to three months related experience and/or training, or equivalent combination of education and experience.

COMPUTER EXPERIENCE: Intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel) with a minimum of one year use of these programs. Basic knowledge of office equipment such as copier, fax, scanner, phone and calculator. Must be familiar with search engines and navigating the internet. Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.

LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret business correspondence, memos, safety rules, operating and maintenance instructions and procedures. Ability to write business correspondence and speak effectively before spa guests, outside vendors, other employees of the organization and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure. Ability to calculate figures and amounts such as discounts, commissions and percentages.

REASONING ABILITY: Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Sit and work at a computer workstation (using mouse and keyboard) over 2/3 of the time.
• Perform repetitive motions of the arms (elbows, wrists, hands and fingers) over 2/3 of the time.
• Use hands and fingers to touch, handle, feel or grasp over 2/3 of the time.
• Speak and listen over the telephone and in person over 2/3 of the time.
• Stand and walk between 1/3 and 2/3 of the time.
• Stoop, kneel, crouch or crawl under 1/3 of the time.
• Push with force, using upper extremities, to thrust forward, downward or outward under 1/3 of the time.
• Pull using upper extremities, to exert force to draw, haul or tug objects under 1/3 of the time.
• Lift between 10 - 25 pounds under 1/3 of the time.
• Requires close, distance, color and peripheral vision, close visual acuity and depth perception.
  
  

WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:

• Spa, office and administrative environment over 2/3 of the time.
• Fumes from aromatherapy oils and body scrubs over 2/3 of the time.
• Hazardous chemicals over 2/3 of the time.
• Pets and pet dander in and around the pet friendly resort.
• Moderate noise.