What are the responsibilities and job description for the Collection Agent position at BRECO Federal Credit Union?
Job Title: Collections Specialist
Location: Baton Rouge , LA
Job Type: Full-time
About Us: BRECO Federal Credit Union is a member-focused financial institution dedicated to providing exceptional service and financial solutions to our community. We are seeking a motivated and detail-oriented Collections Specialist to join our team.
Job Summary: The Collections Specialist is responsible for managing and collecting on delinquent accounts to minimize financial losses for the credit union. This role involves contacting members, negotiating payment plans, and maintaining accurate records of all collection activities.
Key Responsibilities:
- Contact members with delinquent accounts via phone, email, and mail to arrange payment.
- Negotiate payment plans and settlements within established guidelines.
- Maintain detailed and accurate records of all collection activities and member interactions.
- Review and analyze delinquent accounts to determine appropriate collection actions.
- Collaborate with other departments to resolve member issues and provide exceptional service.
- Prepare and submit reports on collection activities and results.
- Stay informed about industry regulations and best practices in collections.
- Manage bankruptcy claims and ensure compliance with relevant laws and regulations.
- Manage relationships with collection vendors to ensure effective and efficient collections processes.
- Timely filing and management of suits, judgments, and other legal actions related to collections.
- Manage repossessed assets and coordinate remarketing for sale.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in finance, business, or a related field preferred.
- Previous experience in collections, customer service, or a related role.
- Strong communication and negotiation skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in Microsoft Office and collection software.
- Knowledge of credit union policies and regulations is a plus.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement plan with employer match
- Paid time off and holidays
- Professional development opportunities
How to Apply: Interested candidates should submit their resume to HR@brecofcu.com with the subject line "Collections Specialist Application."
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25