What are the responsibilities and job description for the Customer Service Supervisor position at BRECOflex CO., L.L.C?
Join Our Team as a Customer Service Supervisor!
Are you passionate about delivering exceptional customer experiences and leading dynamic teams? Do you thrive in a role where technical expertise meets leadership? We’re looking for a Customer Service Supervisor to join our growing organization and make a meaningful impact.
Why Join Us?
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Be part of an ISO 9001-certified company committed to excellence.
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Lead and support a talented team of Inside Sales and Customer Service professionals.
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Drive innovation, collaboration, and continuous improvement in a fast-paced environment.
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Enjoy opportunities for professional growth and development.
Key Responsibilities:
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Team Leadership: Manage and supervise the day-to-day operations of the Inside Sales and Customer Service teams, fostering a collaborative and high-performing environment.
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Customer Service Excellence: Ensure timely and accurate responses to customer inquiries, including technical support, while maintaining a strong focus on customer satisfaction.
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Technical Expertise: Provide guidance on technical products and services, assisting customers with troubleshooting and product applications.
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Process Improvement: Identify and implement process enhancements to streamline workflows, improve efficiency, and elevate customer experiences.
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Training and Development: Develop and deliver training programs to enhance the technical and service capabilities of team members.
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Performance Monitoring: Set and track team performance metrics, providing regular feedback and coaching to ensure goals are met.
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Cross-Functional Collaboration: Work closely with other departments, such as engineering and sales, to address customer needs and drive business growth.
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Problem-Solving: Handle escalated customer issues, ensuring prompt and effective resolution.
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Reporting: Generate and analyze reports on team performance, customer satisfaction, and operational efficiency.
What We’re Looking For:
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Bachelor’s degree in Business, Engineering, or equivalent work experience.
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3 years of experience in customer service or technical support, with leadership experience.
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Strong technical acumen and a customer-first mindset.
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Exceptional problem-solving, organizational, and communication skills.
What You’ll Bring to the Team:
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A passion for building relationships and delivering superior customer service.
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Proven leadership and coaching abilities to inspire a high-performing team.
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Technical expertise to navigate and explain complex concepts.
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A commitment to innovation and adaptability in a dynamic environment.
Learn More About Us! Please visit our website to learn more about BRECOflex and the impact we're making in the industry. We’d love for you to be part of our team!