What are the responsibilities and job description for the Insurance Customer Service Assistant position at Brenda Gomez Resources Llc?
Job Description
Job Description
Join Brenda Gomez Insurance Agency, a well-established insurance provider located in the heart of McAllen, Texas. We are seeking a dedicated Insurance Customer Service Assistant to join our team and assist in providing exceptional service to our valued clients. In this role, you will be the first point of contact, providing personalized assistance, processing claims, and ensuring our clients have a seamless experience with our agency.
As a key member of our team, you will have the opportunity to make a real impact and grow within a supportive and welcoming work environment that values teamwork, integrity, and client satisfaction. If you are passionate about customer service, detail-oriented, and eager to contribute to a dynamic team, we welcome your application to Brenda Gomez Insurance Agency.
Benefits
Hourly Base Salary Bonus Opportunities
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Client Assistance : Provide exceptional customer service to clients by answering the phone, processing payment, chatting with our Customer service team and resolving issues in a timely manner.
Claims Processing : Assist clients with filing insurance claims, documenting information accurately, and coordinating with insurance carriers for timely resolution.
Policy Maintenance : Ensure client policies are up-to-date, accurate, and meet their insurance needs by reviewing coverage options and making recommendations as necessary.
Documentation : Maintain organized and detailed records of client interactions, policy changes, and claim processing for reference and compliance purposes.
Communication : Communicate effectively with clients, insurance carriers, and team members to ensure smooth operations and client satisfaction.
Requirements
Communication Skills : Strong verbal and written communication skills with a focus on client interaction and internal collaboration.
Organizational Skills : Ability to manage multiple tasks effectively and prioritize workload to meet deadlines.
Customer Focus : A genuine interest in helping clients and providing top-notch service to meet their insurance needs.
Detail-Oriented : Keen attention to detail when processing paperwork and handling client information.
Team Player : Ability to work effectively in a team environment, supporting colleagues and contributing to a positive work culture.
Insurance Industry Knowledge : Basic understanding of insurance products and procedures is a plus, but not required.
