What are the responsibilities and job description for the Customer Service Representative position at Brennan Industries?
JOB FUNCTION: As the Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns.
JOB DUTIES:
- Customer’s primary contact for requests by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally.
- Increases sales through suggestive selling, warm calling, and keeping customers informed of new products.
- Analyzes transactions, adjusts errors, and creates return authorizations.
- Has knowledge of product line, delivery times, and can read detailed manufacturer prints.
- Expedites product, on behalf of customer, within internal supply chain.
- Coordinates with other regional sales centers to satisfy customer’s order.
- Gathering/requesting and submitting documentation required by customer.
KNOWLEDGE & SKILLS:
- Proficient in the use of computers.
- Knowledge of Microsoft Office products.
EDUCATION & EXPERIENCE:
- Bachelor Degree in Business Related field or 5 years experience in a Customer Service Position.
