What are the responsibilities and job description for the Customer Service Representative position at Brenntag?
YOUR ROLE & RESPONSIBILITIESJob Summary : The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and prompt processing of customer orders and full order life cycle management : order processing, order management, order changes, cross collaboration required for order fulfillment, and leading all order related communication to the customer.Job Description :
- Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
- Verifies all shipping, billing, pricing, and purchase order information.
- Enters special instructions related to orders, customer requests / code maintenance, and notes.
- Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
- Communicate and provide necessary support to sales staff while in the field.
- Regularly communicates with internal and external customers on various issues.
- Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
- Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
- Documents and resolves customer complaints.
- Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
- Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.YOUR PROFILEEducation and Experience :
- 2 years of experience in Customer Service or similar discipline.
- Chemical Distribution or Manufacturing is a plus.
- Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
- Excellent interpersonal skills with a passion for collaboration.
- Skilled at working in a fast-paced, deadline-driven environment to prioritize heavy workload and multitasking.
- Dedication to teamwork, customer satisfaction, and results.
- Excellent written / oral communication skills.
- Willingness to work overtime, have on-call hours, or work after hours.
- Keeping calm when on customer calls.
- Experience with Microsoft Office Suite, ERP / CRM systems, and team collaboration tools.OUR OFFERWe aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)INTERESTED?We look forward receiving your application.Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https : / / www.e-verify.gov / employees or view the poster at https : / / e-verify.uscis.gov / web / media / resourcesContents / E-Verify_Participation_Poster.pdf.If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited inyour ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com.Brenntag TA Team
