What are the responsibilities and job description for the Universal Banker Float position at Brentwood Bank?
Summary of Basic Function:
As a Universal Banker you will play a vital role in providing excellent customer service to ensure our customer’s entire banking experience is extraordinary. You will be responsible for providing a seamless transition between accurate and courteous teller-based transactions as well as answering questions and/or resolving complex technical problems on customer accounts. You will develop recommendations, based on the customer’s needs, and will sell consumer and small business products/services to existing and new customers, and cross-sell other bank services, referring customers to other departments as appropriate. You will take personal initiative and be a positive role model for others to emulate.
Essential Duties and Responsibilities:
- Create a superior and meaningful customer focused experience for each customer or potential customer. Be an expert on small business and consumer bank products
- Expected to float between the Wexford and Beaver branches with a schedule dependent on branch needs
- Welcome and actively engage customers/prospects in the lobby, on the teller line, or on the phone
- Take ownership of customer issues and inquiries and other customer originated service needs with the intent of enhancing customer retention and exploring additional sales opportunities. Research and answer customer inquiries and requests regarding accounts, products, rates, and services
- Participate in attaining branch goals, by actively promoting bank and related products and services to customers and future customers
- Recommend and sell appropriate products and services (consumer and small business) both in person and on the telephone
- Promote, assist, and educate customer’s use of self service and remote channels, such as ATM, and online banking/mobile banking
- Maintain a working knowledge of the complete line of products and services offered; taking responsibility and initiative to keep up to date with industry developments.
- Refer larger business and commercial opportunities as identified during discussions with the customer to the Branch Manager, Business Bankers, or Commercial Lenders as appropriate.
- Identify and refer investment sales opportunities to Brentwood Advisors
- Discuss all types of consumer lending needs with customers. Identify and refer customers with mortgage loan needs to a Branch Manager, Business Bankers, or the Home Loans department as appropriate
- Comply with all Federal/State banking regulations and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as defined by the bank, if applicable. Comply with all Bank operating and security policies and procedures and completes all required annual or job-specific training
- Initiate and close qualifying loan applications in the branch (Home Equity).
- Deliver outstanding customer experience by executing Teller transactions
- Maintain accurate cash counts in individual drawer and assist in branch operating functions throughout the day
- Maintain accurate and detailed logs of customer interactions, referrals communications, preferences, problems and information in Customer Management, Customer Contact History
- Promote a positive image of Brentwood Bank in the community through involvement in community events and other bank functions
- Actively participate in implementing Branch Sales Plans
- Perform Business Development activities such as calling on current and potential customers, attending community activities, on-site events, marketing activities, and pipeline management
- May be required to coach/mentor other Universal Bankers to improve their performance and meet their IDP objectives
- Act as the “Branch Champion” for various Branch processes or Bank initiatives
Knowledge, Skills, Abilities and Requirements:
- High school diploma or equivalent experience required; Bachelor’s degree preferred.
- Three or more years banking experience within a branch/branch network.
- Three or more years of proven previous sales experience.
- Three or more years of cash handling experience.
- Knowledge of banking compliance rules and regulations and operating procedures.
- Successful completion of all training classes for the Universal Associate Program (or to be completed within 1 month of hire.)
- Ability to maintain confidentiality, use tact and diplomacy.
- Ability to take initiative in resolving problems and developing recommendations.
- Professional dress and demeanor.
- Demonstrated superior customer service and sales skills.
- Excellent organizational and time management/prioritization skills.
- Strong attention to detail and the ability to multi-task effectively.
- Effective training and mentoring skills.
- Excellent communication skills, both verbal and written.
- Proficient use of Microsoft Word, Outlook, Teams
- Availability to work a flexible schedule of up to 40 hours per week.
- Physical Requirements: prolonged standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1-10lbs, occasional lifting of up to 50lbs, ability to see and read fine print, must be able to distinguish and count currency.
- Job may require working evenings and Saturdays. Job may require local travel between branches or offsite travel for training.
Benefits
At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families.
Our People and Culture
Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help use continue to evolve and drive superior services.
Professional Development
From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Brentwood Bank is an EEO/Vets employer
