Admission Coordinator

Job Type: Full-Time

*Benefits available for full-time employees*

Benefits:

• 401 (k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance

We believe that nursing is a work of the heart. To provide the best resident care, we promote a culture that is both employee and patient based. We build on trust, compassion and strong communication. We reward our employees with competitive wages, raises and bonuses. Come join our family today! We offer on the spot interviews!

Your Job Summary

Responsible for maintaining admission guidelines, marketing programs, obtaining applicant information, screening applicants, completing admissions process and resolving resident concerns during transition to center. Responsible for developing census and quality mix by providing prospective residents and/or responsible parties, and referral sources with appropriate information and assistance to the nursing center.

Principal Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.

• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.

• Handles walk-in or telephone inquiries and invites referral source to nursing center; follows-up on inquiries by conducting tours of the center, facilitates after hours and weekend tours, builds after hours and weekend tour teams, completes inquiry electronic system for admissions, and providing resident’s family with brochures about nursing home, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.

• Obtains resident information by requesting completed applications and medical information. Verifies and clarifies information by interviewing residents and family members, partnering with discharge planners/case managers explain admission criteria.

• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.

• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.

• Resolves resident/family dissatisfaction by investigating concerns; recommending changes in service policies and procedures.

• Manages the creation of admission packets, welcome information for new resident rooms and welcome baskets for new admissions.

• Reports observations concerning structural, equipment and furniture defects and malfunctioning to appropriate personnel.

• Attends and participates in staff meetings, departmental head meetings, and other center meetings and serves on required committees.

• Follows the Company Policies and Procedures manual.

• Completes reporting to supply center and team with monthly trends, marketing plan, budget, and other required reports specific to admission efforts.

• Performs any miscellaneous work assignments as may be required.

Qualifications

• College degree preferred.

• Sales experience, particularly in health care services, products or pharmaceuticals is desirable.

• Familiarity with long- term care and/or health care services useful.

• Presents professional image through appearance, behavior and speech..

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.