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Sales/Front Desk Manager

Brentwood TN Hotel LLC
Brentwood, TN Full Time
POSTED ON 1/20/2025 CLOSED ON 3/20/2025

What are the responsibilities and job description for the Sales/Front Desk Manager position at Brentwood TN Hotel LLC?

Overview
We are seeking a motivated and enthusiastic Sales / Front Desk Manager to join our dynamic retail team. As a Manager, you will play a crucial role in providing exceptional customer service, driving sales, and ensuring a positive shopping experience for our customers. Your ability to communicate effectively and engage with customers will be key to your success in this position.

Responsibilities

  • Work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet business needs.
  • Ensure compliance with and completion of daily operational procedures within the department.
  • Maintain knowledge of and ensure compliance with company policies, departmental procedures, and relevant industry standards.
  • Build and maintain strong relationships with current customers and accounts, including corporations, agencies, associations, and other organizations.
  • Identify and pursue additional business or market opportunities to drive growth.
  • Develop and implement strategies to boost performance during slower periods, including special promotions or advertising campaigns.
  • Represent the organization at trade shows, networking events, and community gatherings to support sales efforts.
  • Facilitate clear communication with management, department heads, and staff to ensure alignment on objectives.
  • Perform other duties as assigned to support organizational goals.

Skills

  • Minimum of 2 years of hotel sales experience preferred.
  • Familiarity with the PEP reservation systems is a plus.
  • High School degree or equivalent experience in sales or a related field required.
  • Strong understanding of general sales techniques, revenue management principles, and customer service best practices.
  • Proficient in basic computer applications, including Word and Excel, in a professional setting.
  • Exceptional communication skills including email.
  • Ability to analyze problems and make sound business decisions.
  • Exceptional verbal and written communication skills.
  • Proven ability to collaborate effectively with team members at all levels of the organization.
  • Strong customer relationship and negotiation skills, with the ability to close deals.
  • Excellent judgment and decision-making abilities.
  • High ethical standards and professionalism.

Join our team as a Sales / Front Desk Manager where your contributions will directly impact our customers' experiences and our store's success!

Job Type: Full-time

Benefits:

  • Employee discount
  • Paid time off

Shift:

  • 8 hour shift

Work Location: In person

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