Property Claims Supervisor

The Property Supervisor is responsible for assisting the Property Manager in supervising assigned personnel. Functions include but are not limited to training, guidance, and performance evaluations.

Essential Duties:

• Supervises the property claims functions to ensure that all claims are handled in compliance with the policy while, at the same time, controlling costs and cultivating good customer relations.
• Performs various duties relating to the property function of which the following are illustrative:
  • Files assignment and follow-up review for quality of investigation, accuracy of reserve, damage evaluation, and settlement.
  • Maintains rapport with all parties including insured, agents, attorneys, adjusters, and vendors.
  • Assigns claims to appropriate adjusters with attention to skill level and workload.
  • Reviews files exceeding adjuster level for reserve and settlement authority.
    • Confers with Property Manager on files exceeding supervisor's authority level and files involving complex issues and high exposure.
  • Ensures that experts and attorneys are assigned when appropriate.
  • Ensures that all large losses are reported to reinsurers pursuant to requirements.
  • Ensures litigations answers are filed.
  • Approves denials.
  • Reviews and approves independent adjuster and attorney bills.
• Directly supervises assigned personnel as follows:
  • May assist the Property Manager in selecting new personnel as appropriate.
  • Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
  • Makes provision for the proper orientation and training of new personnel assigned to the department and trains property adjusters.
  • Organizes, schedules, and distributes work among assigned personnel.
  • Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
  • Administers personnel policies and procedures as established by company policy.
• Assists in policy writing decisions as requested.
• Actively participates in continuing education programs to maintain a current knowledge of trends and changes in laws, policies, etc.
• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's Degree
• A minimum of ten (10) years of experience in equivalent position desired
• Proficient verbal and written communication skills
• Proficient mathematical skills
• Thorough knowledge of property claims with commercial and farm claims experience preferred
• Supervisory skills sufficient to manage a small group of employees
• Strong knowledge of Microsoft Office products (Word, Excel, Power Point, Outlook, Adobe)