What are the responsibilities and job description for the Maintenance Director position at Brett/Robinson Openings?
Job Title: Director of Maintenance-Transform Properties-Lead Teams!
Department: Rental Operations
Reports To: Director of Rental Operations
Position Overview:
Brett Robinson Vacation Rentals manages over 1,750 vacation rental units, including condominiums and beach houses, along the Gulf Shores and Orange Beach, Alabama coastline, and in the Florida market. We also oversee the daily operations of several condominium associations. Our mission is to build and support an effective service team to create exceptional experiences for both our property owners and vacationing guests.
The Director of Maintenance is responsible for leading handyman-style maintenance operations focused on the interior of condominiums and both the interior and exterior of beach houses. Tasks or responsibilities include repairing broken items, conducting preventative maintenance, and ensuring quality control for services performed. The Director must prioritize completing repairs in a timely manner. This includes promptly addressing maintenance requests, managing work orders efficiently, and ensuring tasks are completed within established service timelines.
The Maintenance Department is comprised of 50 team members, including 8 leaders and 42 maintenance technicians. The Director of Maintenance drives operational efficiency, improves systems and processes, and fosters a culture of accountability and teamwork. This essential position ensures properties are safe, functional, and guest-ready while meeting the expectations of property owners.
Key Responsibilities:
- Maintenance Operations and Preventative Maintenance
- Oversee handyman-style maintenance for the interior of condominiums and the interior and exterior of beach houses, ensuring prompt and effective repairs.
- Develop and implement a comprehensive preventative maintenance program to minimize downtime and reduce emergency repairs.
- Maintain high-quality standards to ensure maintenance work meets the expectations of guests and owners.
- Leadership and Team Development
- Lead, mentor and coordinate the efforts of a department of 50 team members, including 8 direct-report leaders and 42 maintenance technicians.
- Foster a collaborative and high-performing team culture aligned with Brett Robinson’s core values.
- Cultivate leadership qualities within the team to ensure skill development and consistent high-standard performance across all levels.
- Process Improvement and Operational Efficiency
- Lead the strategic structuring of the staff to maximize their skills and ensure optimal resource allocation.
- Oversee logistical systems, including inventory management and supply chain operations, to support well-executed maintenance practices.
- Collaborate with Maintenance Department leaders to incorporate innovative technologies and strategies that improve operations and reporting practices.
- Technology and Systems Optimization
- Lead the adoption and use of technology solutions for scheduling, tracking, and managing maintenance tasks.
- Partner with IT to evaluate and implement systems that improve preventative maintenance, resource planning, and operational oversight.
- Budget and Resource Management
- Develop and oversee the Maintenance Department budget, to ensure efficient use of resources and the alignment with company financial goals.
- Monitor expenses and identify opportunities for cost savings without compromising quality of services.
- Vendor and Partner Relationships
- Build and maintain strong relationships with contractors and vendors to assure high-quality service delivery.
- Negotiate and manage vendor contracts, to ensure alignment with organizational goals and budget requirements.
- Reporting and Performance Metrics
- Define, monitor, and report on key performance indicators (KPIs), such as task completion rates, response times, and preventative maintenance compliance.
- Provide regular updates to senior leadership on maintenance operations and their alignment with company objectives.
Qualifications:
- Minimum of 7 years of leadership experience, including managing a staff of 30 or more, in maintenance, property management, or a related field.
- Strong technical knowledge of maintenance disciplines preferred, to include plumbing, electrical, carpentry, and HVAC basics.
- Proven ability to lead and inspire large teams, develop leaders, and foster a culture of accountability and excellence.
- Excellent problem-solving and organizational skills, with a focus on continuous improvement and innovation.
- Strong interpersonal and communication skills to build relationships with team members, vendors, and property owners.
Work Environment:
- Location - Gulf Shores and Orange Beach, Alabama, and the Florida market.
- Scope - Focused on providing handyman-style maintenance services for condominium interiors and interior and exterior maintenance for beach houses.
- Conditions - Fast-paced, seasonal environment requiring flexibility and adaptability to changing demands.
- Physical Requirements - Ability to oversee and occasionally assist with various maintenance tasks.
- Travel – Limited travel outside of the operational area may be required occasionally for educational or collaborative purposes.
