What are the responsibilities and job description for the Housekeeping Manager Position position at Brett/Robinson?
Job Overview:
The Housekeeping Supervisor position at Brett/Robinson is a crucial role that requires a self-motivated and energetic individual to lead a team of employees in preparing accommodations for vacationing guests. This is a perfect opportunity for someone who enjoys leading others and ensuring high standards are met.
Key Responsibilities:
• Supervise work activities of complex housekeeping personnel to maintain clean, orderly, and attractive condominiums for guests and owners.
• Assign duties, inspect work, investigate complaints, and take corrective action regarding housekeeping services.
Requirements and Qualifications:
• Knowledge of principles and processes for providing excellent customer service, maintaining quality housekeeping standards, alternative methods of accomplishing cleaning tasks, and customer satisfaction evaluation techniques.
• Ability to provide guidance and direction to subordinates, including establishing performance standards and monitoring compliance with those standards.
• Effective communication skills to convey information and ideas to others.
• Verification and evaluation of the quality of products necessary for housekeeping tasks.
• Physical abilities to perform tasks such as climbing, lifting, balancing, walking, stooping, kneeling, and squatting, which may involve considerable use of the arms and legs.
• Maintain confidentiality regarding sensitive issues, including employee, owner, and departmental information.
• High School Diploma or GED required.
Essential Functions and Responsibilities:
• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
• Investigate complaints regarding housekeeping services and equipment, and take corrective action to prevent future complaints.
• Ensure the quality inspection program is effectively and consistently maintained.
• Run the Complex Forecast Report at least weekly, prioritize staff assignments according to daily arrivals and departures, and ensure sufficient yet efficient staffing in the housekeeping department.
• Recommend promotions, transfers, and dismissals of housekeeping complex employees.
• Ensure established procedures for housekeeping are accomplished.
• Order supplies and equipment efficiently.
• Conduct ongoing in-service training for housekeeping staff to explain policies and work procedures, demonstrate equipment use and maintenance, and conduct weekly safety meetings with employees and verify attendance.
• Make recommendations for improving service to enhance the operation of the Guest Services Department.
• Perform housekeeping duties in emergency situations.
• Verify accuracy of housekeeping complex payroll and communicate effectively with owners.
• Perform other duties assigned by management.
Working Conditions:
• A valid driver's license, current auto insurance, and a personal vehicle in working order are required.
• Uniform apparel must be worn, clothes must fit properly, be washed, and pressed, and not have holes.
• Conservative hair, makeup, jewelry, and fingernails are required.
• Maintain a neat and professional appearance and personal hygiene.
• Work environment includes exposure to inclement weather, heat, humidity, and various cleaning products.
• Ability to work flexible hours, seven days a week, according to seasonal needs.
The Housekeeping Supervisor position at Brett/Robinson is a crucial role that requires a self-motivated and energetic individual to lead a team of employees in preparing accommodations for vacationing guests. This is a perfect opportunity for someone who enjoys leading others and ensuring high standards are met.
Key Responsibilities:
• Supervise work activities of complex housekeeping personnel to maintain clean, orderly, and attractive condominiums for guests and owners.
• Assign duties, inspect work, investigate complaints, and take corrective action regarding housekeeping services.
Requirements and Qualifications:
• Knowledge of principles and processes for providing excellent customer service, maintaining quality housekeeping standards, alternative methods of accomplishing cleaning tasks, and customer satisfaction evaluation techniques.
• Ability to provide guidance and direction to subordinates, including establishing performance standards and monitoring compliance with those standards.
• Effective communication skills to convey information and ideas to others.
• Verification and evaluation of the quality of products necessary for housekeeping tasks.
• Physical abilities to perform tasks such as climbing, lifting, balancing, walking, stooping, kneeling, and squatting, which may involve considerable use of the arms and legs.
• Maintain confidentiality regarding sensitive issues, including employee, owner, and departmental information.
• High School Diploma or GED required.
Essential Functions and Responsibilities:
• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
• Investigate complaints regarding housekeeping services and equipment, and take corrective action to prevent future complaints.
• Ensure the quality inspection program is effectively and consistently maintained.
• Run the Complex Forecast Report at least weekly, prioritize staff assignments according to daily arrivals and departures, and ensure sufficient yet efficient staffing in the housekeeping department.
• Recommend promotions, transfers, and dismissals of housekeeping complex employees.
• Ensure established procedures for housekeeping are accomplished.
• Order supplies and equipment efficiently.
• Conduct ongoing in-service training for housekeeping staff to explain policies and work procedures, demonstrate equipment use and maintenance, and conduct weekly safety meetings with employees and verify attendance.
• Make recommendations for improving service to enhance the operation of the Guest Services Department.
• Perform housekeeping duties in emergency situations.
• Verify accuracy of housekeeping complex payroll and communicate effectively with owners.
• Perform other duties assigned by management.
Working Conditions:
• A valid driver's license, current auto insurance, and a personal vehicle in working order are required.
• Uniform apparel must be worn, clothes must fit properly, be washed, and pressed, and not have holes.
• Conservative hair, makeup, jewelry, and fingernails are required.
• Maintain a neat and professional appearance and personal hygiene.
• Work environment includes exposure to inclement weather, heat, humidity, and various cleaning products.
• Ability to work flexible hours, seven days a week, according to seasonal needs.
