What are the responsibilities and job description for the Quality Assurance Specialist position at Brett/Robinson?
Job Overview
As a Quality Assurance Specialist at Brett/Robinson, you will play a crucial role in ensuring the highest standards of quality and service are maintained across our residential properties. This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering exceptional experiences for our guests.
Key Responsibilities
• Serve as a representative of Brett/Robinson, demonstrating courtesy, tact, consideration, and discretion in all interactions with colleagues, owners, guests, and community members.
• Prepare units for housekeepers by making beds, loading dishwashers, and removing soiled linens and trash.
• Identify and report broken or damaged furnishings or fixtures to supervisors and through a maintenance app.
• Complete inspection checklists in the housekeeping app on personal phones.
• Correct housekeeping issues in units prior to guest arrival.
• Instruct trainees by demonstrating and verbalizing effective housekeeping and inspector techniques.
• Identify housekeeping deficiencies among Housekeepers and Quality Attendants and retrain them with encouragement and tact.
• Use teaching techniques to guide and manage trainees during training, ensuring their success.
• Perform duties of a housekeeper as needed.
• Perform other assigned tasks.
Working Conditions
• Uniform apparel is required, fitting properly and being washed and pressed without holes.
• Maintain personal hygiene with a neat appearance, including conservative hair, makeup, jewelry, and fingernails.
• Work environment includes exposure to inclement weather, heat, humidity, and various cleaning products.
• Ability to work flexible hours, seven days a week according to seasonal needs.
• Regular attendance and punctuality are expected in accordance with company policy.
Required Skills and Qualifications
• High School diploma required.
• Reliable transportation.
• Ability to read, understand, and relay information effectively through positive communication, promoting teamwork.
• Critical thinking and problem-solving skills.
• Capable of inspecting and evaluating product quality.
• Perform physical activities requiring whole-body movement, such as climbing, lifting, balancing, walking, stooping, kneeling, and squatting, with considerable use of arms and legs, handling materials, and ability to lift 40 pounds regularly.
Benefits
We offer competitive compensation packages and opportunities for career growth and development.
As a Quality Assurance Specialist at Brett/Robinson, you will play a crucial role in ensuring the highest standards of quality and service are maintained across our residential properties. This is an exciting opportunity to join a dynamic team and contribute to our mission of delivering exceptional experiences for our guests.
Key Responsibilities
• Serve as a representative of Brett/Robinson, demonstrating courtesy, tact, consideration, and discretion in all interactions with colleagues, owners, guests, and community members.
• Prepare units for housekeepers by making beds, loading dishwashers, and removing soiled linens and trash.
• Identify and report broken or damaged furnishings or fixtures to supervisors and through a maintenance app.
• Complete inspection checklists in the housekeeping app on personal phones.
• Correct housekeeping issues in units prior to guest arrival.
• Instruct trainees by demonstrating and verbalizing effective housekeeping and inspector techniques.
• Identify housekeeping deficiencies among Housekeepers and Quality Attendants and retrain them with encouragement and tact.
• Use teaching techniques to guide and manage trainees during training, ensuring their success.
• Perform duties of a housekeeper as needed.
• Perform other assigned tasks.
Working Conditions
• Uniform apparel is required, fitting properly and being washed and pressed without holes.
• Maintain personal hygiene with a neat appearance, including conservative hair, makeup, jewelry, and fingernails.
• Work environment includes exposure to inclement weather, heat, humidity, and various cleaning products.
• Ability to work flexible hours, seven days a week according to seasonal needs.
• Regular attendance and punctuality are expected in accordance with company policy.
Required Skills and Qualifications
• High School diploma required.
• Reliable transportation.
• Ability to read, understand, and relay information effectively through positive communication, promoting teamwork.
• Critical thinking and problem-solving skills.
• Capable of inspecting and evaluating product quality.
• Perform physical activities requiring whole-body movement, such as climbing, lifting, balancing, walking, stooping, kneeling, and squatting, with considerable use of arms and legs, handling materials, and ability to lift 40 pounds regularly.
Benefits
We offer competitive compensation packages and opportunities for career growth and development.
