What are the responsibilities and job description for the Service Advisor position at Bretz RV & Marine?
Job Description
Job Description
Are you passionate about the outdoors?
We need an outstanding communicator with a strong work ethic —someone who is just as comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians.
Successful candidates will have excellent follow-through skills and a sharp eye for detail .
Job Responsibilities
- Attitude is everything —greet service department customers promptly and courteously.
- Listen to each customer and articulate repair needs to technicians.
- Upsell recommended / additional services using low-pressure, high-integrity methods .
- Provide accurate estimates of repair and maintenance costs.
- Follow dealership policy on customer vehicle care and operation .
- Follow up on each repair and keep customers informed of progress.
- Sell and manage extended warranties .
- Inspect repair quality and ensure all work is completed.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and costs with customers.
- Handle customer concerns and complaints .
- Keep the Service Manager informed of all issues or potential problems.
- Maintain Customer Satisfaction Index (CSI) scores per dealership standards.
Physical Requirements
Education & Experience
Compensation
Schedule
Benefits
Bretz RV’s Commitment to You
Our Hiring Process
At Bretz RV & Marine, we take hiring seriously to ensure the best fit for our team. Our process includes an initial assessment, followed by a Google Meet interview. From there, qualified candidates will be invited for an in-person interview, with the possibility of a second in-person interview depending on the position. We move quickly, so keep an eye on your email and phone for updates!
Relocation
Montana has become the spot to be. Kevin Costner and his Yellowstone and 1883 have single-handedly helped Montana become discovered. If you want to move here, please know that we have stoplights, hitching posts still exist in some small towns, and the church is still the busiest place to go on Sundays. It's a safe place to live and a great place to raise a family looking for adventure. The cost of living is far lower than in other parts of the country. If you've ever dreamed of moving to the northwest, now may be the time to turn a dream into reality!
About Our Dealership
Bretz RV & Marine opened for business in Missoula, Montana, in 1967. Until then, Frank and Vi Bretz had been operating a service station and renting U-Hauls in central Missoula. Searching for a new camping trailer turned into a new business opportunity. Not only did the Bretz family get a new camper, they decided to get into the business of selling and renting small travel trailers.
Today Bretz RV & Marine is still a family-owned and operated business with five dealerships across Montana and Idaho. We are fortunate to have grown from just over 100 employees to nearly 400 employees in the last five years. We do all we can to offer our teams an excellent place to work and advance in our company. We start by finding great people with high energy and then find the best place for them to be successful in our dealerships.
Throughout the year, you will see Bretz RV & Marine sponsoring events from local school functions to veterans associations, Toys-4-Tots, Make-A-Wish, and many more. It's important to contribute to the communities in which we do business.
EEOC
Our company maintains a firm policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
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Salary : $100,000
