Desk Officer - West Precinct

Job Description

The purpose of the class is to provide assistance and information to the general public via telephone and in person, and to support other personnel as needed for assigned area of responsibility. The class is responsible for answering telephone, assisting visitors and Deputies, fingerprinting, record keeping, data entry, reports, transcribing tapes and processing cases closed by an arrest. The class works within a general outline of work to be performed with limited decision making responsibility.

Position Duties

The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary.

• Monitors, and responds to telephone and in person requests made by general public and agency members.
• Fingerprints general public for employment purposes and/or licensing requirements by the State of Florida.
• Basic financial transactions required by agency policy/procedures, Florida Statues, or other criminal justice system needs.
• Receives and distributes civil/criminal subpoenas that notice agency personnel for trial or deposition.
• Completes reports/requests for non-emergency assistance such as Vacation Watch, House Check requests and found property.
• Performs routine office tasks such as receiving/distribution of department mail, preparing routine reports, typing, filing, faxing, scanning and photocopying.
• Regular, dependable and punctual attendance is an essential function of this job.
  
  

Minimum Qualifications

• High School Diploma or GED
• Minimum of 6 months face to face customer service and administrative experience.
• Strong communication skills, ability to use sound judgment and problem-solving skills.
• Experience in Law Enforcement, Criminal Justice, Corrections or a closely related field preferred.
  
  

Additional Information

Work is performed in an office environment. Work schedule is Monday through Friday 8:00 am - 5:00 pm.

Employees may have contact with inmates during the normal course of the workday.

Successful completion of a criminal background investigation including polygraph, reference/employment/neighborhood checks, submit to screening for illegal drug use prior to assuming position and will be subject to return to duty, post-accident and/or random and reasonable suspicion drug tests while employed with BCSO.

The Brevard County Sheriff's Office is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (over 40), disability or genetic information in employment practices. We encourage veterans, service members and their spouses and family members to apply for employment with this agency, qualified applicants will receive preference and priority in hiring decisions. ADA requires the Sheriff's Office to provide reasonable accommodations to qualified individuals with disabilities. Job applicants and current employees are invited to discuss accommodations.

Permanent Full-time Employees Receive The Following Benefits

• 12 days of vacation accrual per year* Increases based on years of service.
• 12 days of sick time accrual per year* unlimited carryover.
• 11 paid holidays per year*
• 3 personal days per year
• Medical/Prescription insurance
• Basic Life and AD&D insurance
• Mental Health - Employee Assistance plan
• Dental/Vision/Dependent Health Insurance available at Group Rates
• Participation in the Florida Retirement System
• Optional Deferred Compensation Program (employee contribution)
• Tuition reimbursement
• Up to $140.00/month educational incentive pay
• Up to $120.00/month career/advanced training course incentive (sworn only)
• Workout facilities
• Uniforms and Leather (dependent on position)
• Weapon (dependent on position)
• $300.00/year boot allowance (dependent on position)
  
  

*Part-Time Permanent Employees receive leave accrual and holidays on a pro rata basis.

01

How many years of clerical experience do you have?

• 1 year or less
• 1 - 2 years
• 2 - 5 years
• 5 - 10 years
• more than 10 years
  
  

02

Please describe your clerical experience.

03

Please describe your customer service experience.

• Required Question