First Impressions Experience Sales Agent

Position: Experience Sales Agent

Status: Part-Time, FLSA Hourly Non-Exempt

Department: First Impressions

Reports to: First Impressions Manager

POSITION OVERVIEW

Located along the Space Coast in Melbourne, Florida, the Brevard Zoo is an AZA-accredited facility with a diverse collection of over 900 animals representing nearly 200 species. It is also home to the Sea Turtle Healing Center for rehabilitation of wild marine turtles. Brevard Zoo is well-known for its strong conservation ethic and unique attractions, such as kayaking through the Africa area, giraffe feeding, rhinoceros and various other animal encounters.

The First Impressions Experience Sales Agent is responsible for running the registers at Giraffe, Aviary and Train Station while being knowledgeable, friendly, and enthusiastic resulting in the ultimate Zoo experience. Other duties as required, requested or assigned to support department goals and Zoo Mission.

QUALIFICATIONS

EDUCATION AND RELEVANT EXPERIENCE REQUIREMENTS

REQUIRED:

· Sales experience

· Strong oral communication skills

· Strong computer/POS system skills.

· Cash handling experience.

· Excellent interpersonal skills.

PREFERRED/DESIRED:

· High school diploma or equivalent.

PERFORMANCE RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

· Opening and closing of the sales area in an efficient manner.

· Handing out tickets or animal food with the proper explanation of use.

· Working with the volunteers and other staff to ensure guests follow protocol for proper flow.

· Informing guests/members of daily “need-to-know/nice-to-know” information.

· Answering guest/member questions.

· Availability to cover special event shifts and extra shifts to cover team members or peak times.

· Participate in team goals and objectives.

KNOWLEDGE, SKILLS AND ABILITIES:

· Knowledge of Zoo experiences and membership benefits for all areas.

· Ability to deliver superior customer service to a variety of guests.

· Ability to work long hours in all weather conditions including but not limited to extreme heat.

• Proficiency and experience in the Point-of-Sale programs and supporting equipment.
• Ability to multi-task while upholding an exemplary guest service experience.

· Availability to cover extra shifts for follow team members, peak times or special events.

• Professional and interpersonal skills with an openness and flexibility to changing plans.

PHYSICAL DEMANDS/WORK ENVIRONMENT

PHYSICAL REQUIREMENTS:

(L) Light work

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. If the use of arm/leg controls require exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as light work.

POTENTIAL ENVIRONMENTAL CONDITIONS/HAZARDS:

Exposure to extreme heat and weather conditions. Requires Sitting, Standing, Walking, Bending, Stooping, Kneeling, Finger Dexterity, Talking, Hearing, and Visual Acuity frequently.

WORK SCHEDULE:

May be required to work weekends and nights as necessary.

TRAVEL:

None

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift

Application Question(s):

• Are you willing to undergo a background check in accordance with local laws and regulations?
• Are you willing to undergo pre-employment drug screening in accordance with local laws and regulations?

Experience:

• Sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Melbourne, FL 32940: Relocate before starting work (Required)

Work Location: In person

Salary : $15