First Impressions Guest Services

Position: first impressions Guest Services

Status: Full Time Hourly, Non-Exempt

Department: First Impressions

Reports to: First Impressions Manager

POSITION OVERVIEW

First Impressions Guest Services is responsible for day-to-day operations of the Guest Services desk and area. Other duties as required, requested, or assigned to support department goals and Zoo Mission.

Brevard Zoo is home to more than 900 animals representing 195 species from all over the world. As a not-for-profit organization, it is a leader in the fields of animal wellness, education, and conservation.

QUALIFICATIONS

EDUCATION AND RELEVANT EXPERIENCE REQUIREMENTS

REQUIRED:

· Excellent time management, organizational and interpersonal skills.

· Proficiency and experience in the full suite of Microsoft Office programs (Word, Excel, Power Point, Outlook)

· Proficient in CRM software systems

· Point of Sale experience

· Strong oral communication skills

PREFERRED/DESIRED:

· High school diploma or equivalent

· A minimum of three-year office-based guest service experience

· Training in guest service and problem resolution/conflict management.

CERTIFICATIONS/LICENSURE:

· First Aid/CPR certification required. Training provided by Brevard Zoo

PERFORMANCE RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

· Opening and closing of administration office in efficient manner

· Monitor Zoo Base radio

· Monitor weather radio and radar

· Answer incoming calls and provide information/direction as needed/requested

· Provide service in a timely and professional manner

· All aspects of “in-person” guest services to include greeting guests/members and fielding questions, compliments and/or complaints

· Sign for packages and process mail. Accept and dispatch deliveries (UPS, FedEx, USPS)

· Inform guests/members of daily “need-to-know/nice-to-know” information

· Be aware of scheduled meetings/interviews, tours, VIZ/special guests and contact the appropriate person

· Manage mobility rentals

· Assist with data entry

· Assist with Guest purchases when needed (i.e. stroller rentals, memberships or overflow admission)

· Administer basic first aid

· Participate in team goals and objectives

KNOWLEDGE, SKILLS AND ABILITIES:

· Experience with managing daily operations at a front desk.

· Ability to deliver superior customer service to a variety of guests.

• Demonstrate strong organizational and time management skills with ability to effectively prioritize areas of need.
• Ability to multi-task and provide help to multiple areas within the Zoo.
• Proficiency and experience in POS programs.
• Professional and interpersonal skills with an openness and flexibility to changing plans

and input from peers and community members.

· Availability to cover special event shifts and extra shifts during peak times

PHYSICAL DEMANDS/WORK ENVIRONMENT

PHYSICAL REQUIREMENTS:

(L) Light work

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects. If the use of arm/leg controls require exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated as light work.

POTENTIAL ENVIRONMENTAL CONDITIONS/HAZARDS:

Exposure to extreme heat and weather conditions. Requires Sitting, Standing, Walking, Bending, Stooping, Kneeling, Finger Dexterity, Talking, Hearing, and Visual Acuity frequently.

WORK SCHEDULE:

May be required to work weekends and nights as necessary.

TRAVEL:

None

Job Type: Full-time

Pay: $15.30 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you willing to undergo a background check in accordance with local laws and regulations?
• Are you willing to undergo pre-employment drug testing in accordance with local laws and regulations?

Ability to Commute:

• Melbourne, FL 32940 (Required)

Work Location: In person

Salary : $15