What are the responsibilities and job description for the UHF SATCOM Support Technician Services position at BREVCO?
EXPERIENCE AND EDUCATION :
Essential Qualifications / Experience :
University Degree in Telecommunications Electronics or a related field with at least two years of post related experience; or Higher Vocational Training with a minimum of five years of post related experience
SATCOM Expertise : Minimum of three years of practical experience in SATCOM systems including UHF SHF HF and / or EHF systems
Technical Expertise : Familiarity with modern military communication networks including interfaces protocols and experience with SATCOM Operations
Customer Service and Incident Management : Experience in service management (incident problem management etc.) and a customer focused approach in a control centre environment
NATO Environment : Prior experience working in a NATO or multinational military setting with a solid understanding of NATO operational standards and protocols
Clearcom Matrix qualified on set up and programming for all engineering aspects
Desirable Qualifications / Experience :
Team Leadership : At least one year of experience as a team leader in a technical environment
Advanced Telecommunications Knowledge : Expertise in secure military telecommunications including practical knowledge of CIS communications protocols and diagnostic testing
Familiarity with UHF Equipment : Experience with DAMA / IW terminal configurations and maintenance of secure computer systems
Familiarity with HF Equipment : Experience with terminal configurations and maintenance of secure computer systems
DUTIES / ROLE :
Operations and Maintenance (O&M) of SATCOM Systems :
Provide comprehensive O&M support for NATO UHF Static installations including software programmable Tactical Satellite (TACSAT) units
Oversee the operation setup and maintenance of related communication systems ensuring a healthy state of all supporting Information Systems and Services
Provide second level operational and technical support for NATO personnel including deployed Out of Area channel controllers
Configuration and Technical Support :
Configure set up and maintain software including Clearcom audio matrix equipment in relation to the Operational Communications Plan
Implement the programming and configuration for each TACSAT and HF terminal using system specific applications ensuring secure and efficient satellite communication
Establish publish and maintain the DAMA / IW Terminal Base Address (TBA) database for deployed NATO users
Incident and Problem Management :
Proactively carry out incident fault analysis for all UHF SATCOM and HF services and develop engineering change proposals to address any identified issues
Participate in hazard mitigation and emergency interventions on site and coordinate necessary emergency support
Conduct fault and trend analysis suggesting improvements to enhance service reliability
Documentation and Reporting :
Prepare and maintain operational manuals for UHF and HF terminals
Create and update system engineering documentation including configuration control records and technical standards
Provide regular status reports including operational engagement reports risk assessments and sprint summary reports as agreed during planning meetings
Coordination and Support Activities :
Liaise with NCIA Program Managers to support Project Support Requirements (PSR) and Critical Urgent Requirements (CUR)
Coordinate with NIMSC SATCOM Operations regarding SHF TACSAT and HF equipment movements ensuring seamless communication between different NATO entities
Provide technical expertise in inspections configuration change proposals and system enhancements for UHF IW and HF equipment
Travel and Out of Hours Work :
Will be required to undertake business travel to NATO and national facilities including potential travel to operational theatres both inside and outside NATO boundaries
May need to work outside regular office hours including weekends and holidays to ensure uninterrupted service delivery and support during NATO operations and exercises
Key Skills
Academics,Catering,Baking,Insurance Sales,Business Support,Broadcast
Employment Type : Full Time
Experience : 5 years
Vacancy : 1