What are the responsibilities and job description for the coustomer service position at BREWERS YARD inc?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience with our products and services.
Duties
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Assist customers with order placement, modifications, and cancellations.
- Resolve customer complaints effectively and efficiently.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction.
- Identify opportunities for process improvements to enhance the customer experience.
- Stay informed about product updates and company policies.
Qualifications
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems and software applications.
- Ability to work independently as well as part of a team.
- A positive attitude with a passion for helping others.
- Familiarity with CRM systems is advantageous but not required.
Join us in delivering outstanding service and making a difference in our customers' lives!
Job Type: Full-time
Pay: From $3,500.00 per month
Schedule:
- Day shift
Work Location: In person
Salary : $3,500
