Dental Front Desk Receptionist

Job Summary

We are seeking a friendly, organized, and efficient Dental Front Desk Receptionist to join our team. As the first point of contact for patients, you will be responsible for ensuring a positive experience by providing excellent customer service and managing administrative tasks. The ideal candidate will be detail-oriented, professional, and experienced in a dental office setting or customer service environment.

Key Responsibilities:

• Patient Reception & Communication:
• Greet patients with a warm and welcoming attitude.
• Answer phones promptly and professionally, scheduling and confirming appointments.
• Address patient inquiries regarding services, insurance, and billing.
• Ensure that the patient check-in/check-out process is smooth and efficient.
• Scheduling & Appointment Management:
• Schedule, reschedule, and confirm patient appointments.
• Manage the office calendar to maximize appointment availability.
• Maintain accurate patient records in the dental management software (e.g., Dentrix, Eaglesoft).
• Send reminders for upcoming appointments.
• Insurance & Billing:
• Verify dental insurance coverage and inform patients of co-pays and treatment costs.
• Process patient payments, including co-pays, deductibles, and outstanding balances.
• Prepare and submit insurance claims.
• Assist patients with billing inquiries and payment arrangements.
• Administrative Support:
• Maintain patient records, ensuring all documentation is accurate and up to date.
• File and organize paperwork and digital files in compliance with office protocols.
• Order office supplies and maintain an organized and efficient front office area.
• Patient Care Coordination:
• Work closely with the dental team to ensure seamless patient care.
• Assist with patient flow, helping to ensure minimal wait times.
• Provide patients with post-treatment instructions or referrals when necessary.
• Confidentiality & Compliance:
• Maintain confidentiality of all patient information in accordance with HIPAA regulations.
• Follow office procedures for data entry, patient communication, and privacy.

Qualifications:

• High school diploma or equivalent (required); Associate's or Bachelor's degree preferred.
• Previous experience in a dental office or medical office setting is highly preferred but not required.
• Familiarity with dental software (e.g., Dentrix, Eaglesoft, Open Dental) is a plus.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Friendly and professional demeanor with strong customer service skills.
• Ability to manage stressful situations with a calm and helpful attitude.

If you are a proactive individual with excellent communication skills and a passion for patient care, we encourage you to apply for this rewarding Front Desk Receptionist position.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Brewton, AL 36426 (Required)

Ability to Relocate:

• Brewton, AL 36426: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $16