Receptionist

Job Summary

This position is responsible for handling the switchboard at reception, greeting, and directing members and visitors while maintaining a professional first impression for the organization.

Essential Job Functions

• CREATES WOW by: anticipating needs and wants, being prepared, being continuously enthusiastic, executing flawlessly and doing it now.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Acts as the first point person by answering incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Responds to inquiries about the organization and provides callers with address, directions, and other information.
• Receives, sorts, and routes mail, and maintains and routes publications; prepares overnight mail.
• Separates checks from mail, sorts checks, adds them up and sends checks to accounts receivable department.
• Updates system with daily events and makes respective signs.
• Scans membership tags of members as they enter the Club.
• Checks reservation voice mail and email continuously.
• Takes reservations and enters them in Club system.
• Enters room and events/tables in Club system.
• Prints out reservation reports daily and advises kitchen of any large parties in Grille or Lounge.
• Creates tickets for all sponsored events.
• Keeps reception area clean and organized and keeps lobby attractive.
• Assists Membership Director in preparing membership packages.
• Assists Club Administrator with all Club mail outs.
• Creates spreadsheets for events.
• Creates birthday/anniversary cards when reservations are made for special events.
• Makes sure bridge rooms are ready prior to members arriving.
• Creates and prints memos, correspondence, reports, and other documents when necessary.
• Assists catering with special events as needed.
• Performs other duties as assigned by the supervisor or senior management.

Additional Responsibilities

• Learns and follows protocols regarding medical emergencies, missing child and fire evacuations.
• Learns and follows procedures and protocols as described in the receptionist manual.

Education and Experience

• Minimum High School diploma or GED (some college preferred)
• Minimum of 2 years of experience as a receptionist or in a customer service related field
• Knowledge of office equipment use (printer, phone, computer, copier, scanner, etc.)
• Experience with multi line telephone system
• Must obtain and maintain CPR, AED, and 1st Aid certifications.

Qualification/Skills

• Strong skills in word, excel and publisher.
• Effective communication verbal and written.
• Customer Service oriented.
• Excellent organizational skills and attention to detail.
• Must be professional in work style and appearance.
• Communicates and interacts in a friendly, helpful, respectful and professional manner while on property, on the phone and while conducting any Club business.
• Poses honesty and integrity.
• Follows instructions from a supervisor and senior management.
• Works well with minimal supervision.
• Shows up to work on time and follows work schedule.
• Team player and gets along with coworkers.
• Works safely but with a sense of urgency.

Interaction

• Frequent interaction with members, guests, and clients in person and over the phone.

Working conditions

• Office setting, prolonged sitting at a desk

Expected Work Schedule

• Must be able to work full time hours (30-35 hours weekly), mostly mornings, weekends, and holidays as needed.

Physical Functions:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance stoop, kneel, crouch, crawl and/or sit up to eight hours per day.
• Use hands to finger, handle, or feel objects, tools and/or controls.
• Reach with hands and arms.
• Hearing and talking sufficient enough to communicate with members, guests, vendors, and staff.
• Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and carry up to 50 lbs.
• Independent mobility throughout club property.
• Practice good hygiene prior to reporting to work and when returning to your assigned workstation. This includes, but is not limited to washing your hands, avoid touching your face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of your elbow, and disinfecting frequently used items and surfaces in your work area as directed by Management using company provided cleaning products.
• Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by the Company.

BENEFITS AND INCENTIVES OFFERED - (waiting period applies)

• Medical, Dental and Vision Insurance
• Paid Maternity Leave
• 401-K Retirement Plan
• Free Life Insurance
• Voluntary Short-Term Disability
• Voluntary Life Insurance
• Vacation
• Sick Pay
• Holiday Pay (12/25 & 1/1)
• Paid Funeral Leave
• Paid Jury Duty
• Daily Complimentary Meals
• Employee Referral Program
• Scholarship Program
• Holiday/Christmas Bonus
• Employee of the Month
• Leadership Awards (mid-level managers & supervisors)
• Summer and Holiday Parties
• Peer and Member Voted Awards
• Birthday Meals
• Gift Card Program