Membership Counselor

Description

POSITION SUMMARY

The Membership Counselor’s (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of “Helping Members Feel Comfortable” and our core purpose of “Changing People’s Lives.” The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members’ needs, exceeding expectations and creating raving fans.

KEY RELATIONSHIPS

• Develop and maintain excellent working relationships with:
• General Manager and Membership Team Leader
• All club team members
• Corporate Wellness Director
• Club Performance Director

We set out below some of the tasks and accountabilities that we expect you to be accountable for. These include, but are not limited to the following:

LEAD GENERATION/SALES

• Generating new sales
• Being informed of current sales campaigns and presenting them to prospects
• Greeting all guests entering the club and touring them
• Handling Telephone Inquiries, and converting 75% or more into appointments
• Making a minimum of 50 phone contacts per day, includes prospects, low usage members and former members
• Obtaining referrals from members
• Performing 3 to 5 hours of community outreach per week

MEMBER RETENTION/CUSTOMER SERVICE

• Have knowledge of and participate in all club's services, products and programs.
• Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classes
• Encouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational matters
• Acting as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection Report
• Build rapport and lasting relationships with prospective and current members
• Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms.
• Because of the fluctuating demands of our Clubs’ operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.

ADMINISTRATIVE

• Completing daily worksheets and submitting them to the Sales Manager at the end of every shift
• Upgrading/changing member account information
• Maintaining the proper paperwork necessary to complete membership sales and follow-up with prospects

VALUES

Role model the Brick Bodies Core Values  

• Live the Brand 
• Be Tenacious 
• Be a Team Player 

Recognize and praise behavior aligned with our values

Identify opportunities for continual improvement

Qualifications

SKILLS/EXPERIENCE

College degree

Two years of commissioned sales experience (preferably in a health club or related field) are preferred, but not required

Current CPR/AED certification

Strong customer service, communication and interpersonal skills

Positive attitude with the commitment to excellence

An entrepreneurial spirit

Confidence to perform on an incentive-based salary

Strong organizational skills

Basic computer skills

Effective time management skills

SPECIAL CHARACTERISTICS

Enthusiastic, energetic, personable and friendly disposition

Ability to work well unsupervised

Ability to work well with people

Strong work ethic

Resourceful, creative, decisive

Perseverance