What are the responsibilities and job description for the Customer service Assistant- Footwear and apparel position at BrickRed Systems?
A multidisciplinary research team in footwear Industry is seeking a passionate Customer service Assistant to support large-scale field research initiatives. This role involves direct interaction with participants throughout research programs, managing relationships, tracking study metrics, and overseeing research tool inventory.
Responsibilities :
- Support participants through recruitment, onboarding, participation, and offboarding.
- Manage participant relationships, retention, and study compliance.
- Communicate study details, troubleshoot equipment, and provide updates.
- Oversee inventory management of research tools and products.
- Track and report study metrics.
Skills & Qualifications :
About Brickred Systems :
Brickred Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. Brickred Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.
With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
