Assistant Retail Store Manager

Job description – Assistant Store Manager

Store Vision - The Best Job You’ll Ever Have

Bricks & Minifigs is first and foremost a fun place for people of all ages to enjoy and explore their passion for LEGO. We facilitate this by providing excellent customer service and expert LEGO knowledge for all ages and abilities. We are a store that encourages customers to reuse, rebuild and reimagine with LEGO elements. Each Bricks & Minifigs location is locally owned, and part of a nationwide franchise, headquartered in Orem, UT.

Bricks & Minifigs is a LEGO buy, sell, trade & birthday party retail store. We offer a wide variety of new and retired LEGO sets, as well as selling bulk bricks, and individual minifigures.

We are looking for someone exceptional who wants to be a part of a dynamic store environment, where we are always challenging ourselves to improve and evolve with the changing market environments.

If you are…

• Highly skilled at selling products in a retail environment
• A strong leader
• Friendly and outgoing acting with integrity and accountability
• Trained in strong customer service skills
• Self-motivated and results-driven
• Organized and able to multitask
• Flexible and willing to learn new things
• Not afraid to engage with new people
• Excellent oral and written English communication

We offer…

• A challenging but fun work environment
• Opportunity to learn all aspects of running a retail business
• Valuable sales and customer service skills training
• Opportunity to be part of a driven and community-oriented team

Responsibilities may include but not limited to…

• Assist in managing the day-to-day operations of the store, including managing the sales floor, high volume inventory, and social media accounts
• Assist in managing hiring, retention and training of staff members
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high level of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc.
• Conduct personnel performance appraisals to assess training needs and build career paths
• Help deal with all issues that arise from staff or customers (complaints, grievances etc.)
• Be a shining example of exemplary behavior and high performance through our values
• Help with any additional store manager duties as needed
• Assist with events, marketing and social media campaigns, preparing product, some off-site events and handling customer trading and selling activities

Prior retail management experience and customer service skills are required. A background in financial planning/budgeting, employee recruitment, or sales management is preferred but not required. LEGO knowledge is not required, although experience with the product will be helpful.

Minimum 18 years of age is required for this position. Must be able to lift a minimum of 35 lbs.

Three references will be required for a second interview with the following information: Full name, relationship to you (past boss etc.), and their contact information (phone number and email). An offer is contingent on passing a background check.

Job Type: Full-time, In person

Pay Range: $37,000-40,000

Benefits:

• Competitive pay including opportunity for bonus
• Schedule rotates every four weeks with one three-day weekend a month (Sat, Sun, Mon)
• Employee discount on LEGO® products
• Opportunities for growth and advancement

Experience level:

• Management role: 2 years
• Skilled with Word, Excel, Point-of-Sale systems
• Customer service: 2 years (Preferred)
• Loss prevention and cash management experience (Preferred)
• Experience with procurement and negotiation (Preferred)
• Familiar with LEGO product and themes (Preferred)

Positions Supervised:

• Senior Store Associates, Store Associates Full time and Part time

Working Days, Hours, and Conditions:

• Full Time, Weekdays and Weekends, Open and Close Shifts, including specified holidays
• Same schedule rotates every four weeks except for November & December
• 8-hour shift with 30-minute lunch break
• Physically able to lift and move heavy boxes and stand for long periods of time

Ability to commute/relocate:

• Address: 564 Route 59, Naperville, IL 60540
• Reliably commute or planning to relocate before starting work (Required)

Send a resume to: Naperville.il@bricksandminifigs.com

Subject line: 2025 BAM Naperville Assistant Manager

Job Type: Full-time

Pay: $37,000.00 - $40,000.00 per year

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Required)

Language:

• English (Required)

Location:

• Naperville, IL 60540 (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Naperville, IL 60540 (Required)

Ability to Relocate:

• Naperville, IL 60540: Relocate before starting work (Required)

Work Location: In person

Salary : $37,000 - $40,000