Sales Manager

Join Our Leadership Team at Bridal Chateau!

At Bridal Chateau, we believe every person deserves to feel celebrated, seen, and confident on their wedding gown journey. As our new Sales Manager, you won’t just lead a team—you’ll create magic for our clients and staff alike.

We're looking for someone who’s:

-Emotionally intelligent and naturally positive

-Bubbly, engaging, and approachable

-A proactive problem solver with a “see it, do it” mindset

-Detail-oriented and cool under pressure

-A strong communicator who thrives in a team setting

-Inclusive, body-positive, and aligned with our values

-Not afraid to step into leadership and offer constructive feedback

Your Responsibilities Will Include:

• Leading the sales team to hit goals and elevate client experiences
• Prime appointments
• Assisting brides in finding their dream gown, creating memorable in store experiences
• Ensure communications and experience are aligned with our core values
• Address/resolve customer issues
• Ensuring messages/voicemails/tasks and texts are replied to in a timely manner
• Creating and managing the staff schedule (including pos updates)
• Moderating appointments and stepping in to support complex sales
• Providing feedback, coaching, and corrective action as needed
• Conducting weekly check-ins and quarterly one-on-ones with staff
• Collaborating on inventory management and supply procurement
• Overseeing daily tasks and ensuring store cleanliness and organization
• Running weekly sales reports and implementing plans when goals aren’t met
• Updating the team on process changes and leading new hire training
• Supporting department managers to keep all operations aligned

Perks & Culture: Size-inclusive gowns (0–40)

-A supportive team and open-door leadership

-Ongoing training, feedback, and opportunity to grow

- A space that values kindness, collaboration, and celebration

If you’re ready to lead with compassion, enthusiasm, and hustle, we’d love to meet you!

Compensation

Starting base pay hourly is $20-$23, plus the ability to earn tips and bonuses. Full-time employees may receive a comprehensive benefits package, including health insurance with the company contributing up to 50%, 401k matching up to 4%, earned PTO, 6 paid holidays.

Hours

Our full time employment is about 34 hours per week. The schedule is Mon, Tues, Thurs 12:30-8pm, Fri & Sat 9:30-4pm. There may be days when we stay up to 30 minutes after close to finish up with a customer. We also have a store meeting once a month where we come in 30 minutes early on a Saturday. Saturdays are our busiest and most magical days in the store, you must be willing to work each weekend for this position.

Ideal Sales Manager Qualifications- Education & Background

• Required:
• High school diploma or equivalent
• Minimum 2–3 years of experience in managing in a retail, sales, or hospitality leadership environment
• Must have reliable transportation, able to be on your feet in a fast paced environment all day, and can lift 30 lbs
• Preferred:
• Experience in bridal, luxury fashion, or personal styling
• Training in leadership, communication, or coaching

Core Skills & Competencies

• Proven success in leading a sales team to meet or exceed goals
• Strong coaching and feedback skills (knows how to lead with both kindness and clarity)
• Exceptional communication—can diffuse tension, set expectations, and build rapport easily
• Emotionally intelligent—able to read the room, pick up on client or team energy, and adjust
• Highly organized—can manage schedules, follow-up tasks, and detail-heavy responsibilities
• Comfortable with data—can analyze reports and pivot strategies accordingly
• Tech-literate—confident with point-of-sale systems, shared apps, and basic troubleshooting

Cultural & Customer Alignment

• Embodies an inclusive, body-positive mindset and supports brides of all identities and sizes
• Leads by example in customer service—warm, empowering, and never dismissive
• Prioritizes creating a safe and celebratory shopping environment
• Keeps team energy professional and uplifting
• Enthusiastic about ongoing training and building a strong internal culture

Bonus Traits (that set them apart!)

• Has experience implementing or refining sales processes
• Comfortable stepping into appointments to help close sales
• Thrives in dynamic environments and wears multiple hats gracefully
• Can share examples of transforming a struggling team or process into a thriving one

Apply by sending your resume and a short paragraph on what makes you a great leader to BridalChateauInc@gmail.com.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 32 – 35 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Weekends as needed

Application Question(s):

• Must be willing to work every Saturday.

Experience:

• Retail management: 3 years (Preferred)
• Customer service: 5 years (Preferred)

Ability to Commute:

• Buffalo, NY 14221 (Required)

Work Location: In person

Salary : $20 - $23