Vice President - Occupied Repairs

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The Vice President of Occupied Repairs is responsible for overseeing and optimizing the occupied repairs program across all markets. This role focuses on program management, operational efficiency, data-driven decision-making, and vendor alignment, ensuring that repair operations are streamlined, cost-effective, and aligned with company standards.

This leader will leverage analytics and process automation to drive efficiency, while also fostering strong team leadership, vendor management, and cross-department collaboration. The VP will ensure that occupied repair workflows, budgeting, and approvals align with financial planning, capital expense forecasting, and general ledger (GL) coding.

Primary responsibilities

Occupied Repairs Program Management

• Lead the Occupied Repairs team, including regional managers, specialists, and coordinators, to ensure efficient execution of repairs across the portfolio.
• Develop and implement standardized processes to optimize work order execution, cost tracking, and vendor coordination.
• Oversee the triage, dispatch, and resolution of occupied repair work orders, ensuring timely responses and adherence to company repair and renovation standards.
• Establish key performance indicators (KPIs) for repair turnaround times, costs, and resident satisfaction, leveraging data analytics to drive continuous improvement.
• Ensure alignment between occupied repairs, turn processes, and capital planning to avoid unnecessary repairs and maximize asset longevity.
• Oversee resident chargeback reviews and vendor dispute resolutions, ensuring transparency and consistency in repair cost allocations.
• Liaison with our 3rd Party Vendor Managers and reporting performance and strategy to Senior Management

Data Analytics & Process Optimization

• Leverage internal work order and turn data to identify repair trends, cost drivers, and inefficiencies.
• Implement data-driven decision-making to optimize the repair vs. replace logic, ensuring cost-effective and strategic asset management.
• Work with technology teams to integrate AI-driven tools and reporting dashboards, allowing for better forecasting of repair needs and vendor performance.
• Standardize repair costs by implementing an overarching cost category system, ensuring vendor classifications align with company-wide GL codes.
• Partner with finance teams to forecast repair budgets, align with capital expenditure planning, and track vendor performance against benchmarks.

Vendor & Market Strategy Alignment

• Develop and oversee a strategic vendor management program, ensuring consistent quality, pricing, and accountability across all markets.
• Standardize vendor selection, onboarding, and performance tracking, leveraging market-based cost analysis to optimize spend.
• Implement vendor performance scorecards to evaluate cost efficiency, service quality, and response times, using data to make contract renewal and termination decisions.
• Ensure vendors comply with insurance, licensing, and company standards, deactivating non-compliant vendors when necessary.

Leadership & Team Development

• Lead a high-performing team with a focus on coaching, training, and career development.
• Establish clear performance metrics for team members, aligning daily responsibilities with strategic company objectives.
• Provide guidance on complex repair escalations, vendor negotiations, and budgeting decisions.
• Foster collaboration between field teams, finance, and property management to ensure seamless execution of occupied repair initiatives.

Cross-Department Collaboration & Compliance

• Work closely with Property Management, Asset Management, and Field Services teams to ensure alignment in repair execution and cost controls.
• Support the implementation of new technology solutions for work order tracking, approvals, and financial reconciliation.
• Ensure compliance with company policies, legal requirements, and industry best practices for occupied repairs.
• Lead special projects and process improvement initiatives, identifying opportunities to enhance operational efficiency and reduce unnecessary spending.

What you should bring

• Bachelor's degree in business, Program Management, Construction Management, Data Analytics, or a related field.
• 10 years of leadership experience in program management, field operations, or maintenance services, preferably in the Single-Family Rental (SFR), multifamily, or property management industry.
• Strong data analytics and process improvement skills, with experience using business intelligence (BI) tools, work order management systems, and financial reporting dashboards.
• Experience in managing large-scale repair programs, optimizing workflows, budgets, and vendor strategies.
• Demonstrated ability to lead, coach, and develop high-performing teams, with a focus on accountability and operational excellence.
• Strong financial acumen, with experience aligning operational budgets with GL coding and capital expense forecasting.
• Proficiency in Microsoft Excel, Salesforce, project management software, and work order management platforms.
• Knowledge of construction processes, general maintenance, and property systems (HVAC, plumbing, electrical, roofing, and appliances) is strongly preferred but secondary to program management and analytics expertise.

Work Conditions & Travel:

• This position may require up to 15% travel to different markets for vendor management, team training, and operational oversight.
• Must have a valid driver’s license and reliable transportation.
• Ability to work in both office and field environments, collaborating with internal teams and external vendors.

What we offer

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to benefits concierge service.
• Access to Mental Health & Well-Being service.
• 401K: Bridge Investment Group will contribute to your account equal to 100% of the first 4% of pay which you contribute to the plan. These contributions belong 100% to the employee upon their contribution. Eligible employees are automatically enrolled contributing 4%, with up to 6% company match, with the option to opt out. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months. 

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.

Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email talentsupport@bridgeig.com.

Want to talk with someone about Bridge Culture?

At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity.

Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.

How it Works:

Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate:
You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

• Personalized Connection: Connect with an employee who resonates with your professional interests.
• Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.

Salary : $5,000