What are the responsibilities and job description for the Program Manager position at Bridge Support Services?
Position Title: Program Manager
Qualifications: Must be 18 years of age with High School diploma or equivalent; Bachelor’s degree preferred; Able to successfully complete the CDS (Direct Support Professional Certification), CRMA (Certified Residential Medication Aide), CPR/First Aide, and a Crisis Intervention training, maintaining a high standard in each; Have reliable transportation, a clean driving record and a valid Maine driver’s license; Possess excellent interpersonal skills and proven ability to be a real team player; Knowledge of licensing and regulations in the field; Outstanding interpersonal and communication skills; Flexible and able to manage multiple and competing priorities; Ability to proactively meet challenges and achieve solutions through collaboration.
Supervisor: Area Director
Supervises: House Manager; Direct Support Professionals
Essential Functions:
1. Lead the staff to provide the highest level of therapeutic, client focused supports in alignment with Bridge Support Services mission, vision, values and state licensing standards.
2. Coordinate and facilitate all aspects of planning for individuals and their guardians in the Person-Centered Planning Process.
3. Lead, develop, support and motivate a high performing team
4. Role model initiative, a positive attitude, decision making and strong judgement
5. Hold staff accountable to practices and policies of the organization
6. Conduct supervision with every direct report
7. Assist with the overseeing of ordering, inventory control, and the safe dispensation of medications according to CRMA guidelines. Provide quality assurance checks ongoingly to ensure compliance.
8. Oversee scheduling for optimal efficiency, demonstrating a good understanding of staffing patterns and optimal billing percentages
9. Ensure compliance with all applicable federal, state and local laws pertaining to licensure. Providing quality assurance ongoingly of daily documentation, tracking sheets, reportable events, fire drills, etc. to ensure compliance
10. Demonstrate knowledge of the intake process to include timelines, consents, applications, survey’s, staffing patterns, and atrezzo information
11. Assure the program and associated equipment and supplies are safe and in good working condition to promote a safe work and living environment
12. Conduct independent learning and research to improve decision making and resident care
13. Participates in a on-call rotation
14. Completes other assignments as directed by the Area Director
Additional Responsibilities:
1. Drives for the agency
2. Administers medication (must be CRMA certified)
3. Acts in the role of a DSP when required
Required Trainings:
1. CPR/First Aid
2. Crisis intervention
3. DSP
4. CRMA
Qualifications: Must be 18 years of age with High School diploma or equivalent; Bachelor’s degree preferred; Able to successfully complete the CDS (Direct Support Professional Certification), CRMA (Certified Residential Medication Aide), CPR/First Aide, and a Crisis Intervention training, maintaining a high standard in each; Have reliable transportation, a clean driving record and a valid Maine driver’s license; Possess excellent interpersonal skills and proven ability to be a real team player; Knowledge of licensing and regulations in the field; Outstanding interpersonal and communication skills; Flexible and able to manage multiple and competing priorities; Ability to proactively meet challenges and achieve solutions through collaboration.
Supervisor: Area Director
Supervises: House Manager; Direct Support Professionals
Essential Functions:
1. Lead the staff to provide the highest level of therapeutic, client focused supports in alignment with Bridge Support Services mission, vision, values and state licensing standards.
2. Coordinate and facilitate all aspects of planning for individuals and their guardians in the Person-Centered Planning Process.
3. Lead, develop, support and motivate a high performing team
4. Role model initiative, a positive attitude, decision making and strong judgement
5. Hold staff accountable to practices and policies of the organization
6. Conduct supervision with every direct report
7. Assist with the overseeing of ordering, inventory control, and the safe dispensation of medications according to CRMA guidelines. Provide quality assurance checks ongoingly to ensure compliance.
8. Oversee scheduling for optimal efficiency, demonstrating a good understanding of staffing patterns and optimal billing percentages
9. Ensure compliance with all applicable federal, state and local laws pertaining to licensure. Providing quality assurance ongoingly of daily documentation, tracking sheets, reportable events, fire drills, etc. to ensure compliance
10. Demonstrate knowledge of the intake process to include timelines, consents, applications, survey’s, staffing patterns, and atrezzo information
11. Assure the program and associated equipment and supplies are safe and in good working condition to promote a safe work and living environment
12. Conduct independent learning and research to improve decision making and resident care
13. Participates in a on-call rotation
14. Completes other assignments as directed by the Area Director
Additional Responsibilities:
1. Drives for the agency
2. Administers medication (must be CRMA certified)
3. Acts in the role of a DSP when required
Required Trainings:
1. CPR/First Aid
2. Crisis intervention
3. DSP
4. CRMA