ERP Application Support Specialist

This role MUST be worked ON SITE 5 days per week in the Norwich, CT area.

THIS is NOT a Corp to Corp role

Minimum Qualifications

• 5 years’ experience working in a fast-paced IT environment providing high-level application support-including ERP System support.
• 2-years’ experience managing ERP (Enterprise Resource Planning) system applications,(ANY ERP system experience such as EPICOR, ePS, SAP, etc) within manufacturing
• Experience writing, editing, and publishing Crystal Reports.
• Demonstrates proven ability to be able to identify system requirements in a specification format and translate, through system programming, into a useful computer-based application.
• Must possess the ability to interface with end users and perform as a liaison between IT and the affected area.
• Flexibility, professionalism, good communication skills, and the ability to learn are crucial for this role.
• Flexible and willing to be on call rotation.

Job Responsibilities

• Proficient in ANY ERP software (ePS Radius preferred but will consider other ERP System experience). as well as writing Crystal reports.
• Works collaboratively with other IT staff members, vendors, and customers to ensure that systems and business requirements are met.
• Help Desk experience supporting mid-level companies while working within a small IT department
• Provide various high-level application implementation, troubleshooting and problem resolution to the applications assigned.
• The ability to research and find solutions to application issues when needed.
• Support field upgrades and maintenance tickets for supported applications.
• Ensure valid monitoring alarms are ticketed for supported applications.
• Ensure applications meet standard profile management for all assets.
• Develop tool initiatives and ongoing enhancement improvements.
• Develop a strong working relationship with application vendors, all departments, and within the IT Organization.
• Effectively identifies, documents, and communicates business requirements.
• Comfortable working on projects together as a team as well individually.
• Ensures stability and develops roadmaps for all assigned applications.
• Continually monitors, resolves application, and other help desk issues.
• Work in test environment to test all applications before upgrades to ensure a smooth transition.
• Assists and supports evaluations, development, and implementation of department policies and procedures.
• Maintains and develops user-friendly documentation to ensure proper use of all applications for staff members.

Benefits

Paid Holidays

Vacation Time

Comprehensive Medical and Dental Insurance

Short-term & Long-term Disability Insurance

Life Insurance

Accidental Death & Dismemberment Insurance

401(k)