What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at Bridgecity Hospitality LLC ( Brookings Inn)?
Duties:
- Manage the front desk operations and ensure smooth daily operations
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, respond to inquiries, and provide information about the organization
- Handle guest check-ins and check-outs efficiently
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Resolve guest complaints or issues promptly and effectively
- Maintain accurate records of guest information, reservations, and transactions
-Hiring staff in Front Desk and Housekeeping a
- Train and supervise front desk staff to provide excellent customer service
- Monitor and maintain inventory of office supplies and equipment
Qualifications-
- Previous experience in a similar role, preferably in the hospitality industry
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and approachable demeanor
- Proficient in using phone systems and other office equipment
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
- Problem-solving skills to handle guest complaints or issues
- Knowledge of reservation systems is a plus
Join our team as a Front Desk Supervisor and be part of a dynamic organization that values customer satisfaction. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become an integral part of our team!
Job Type: Full-time
Pay: $18.42 - $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel experience: 3 years (Required)
Ability to Relocate:
- Brookings, OR 97415: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
