What are the responsibilities and job description for the Customer Support Representative position at Bridgestone Aircraft Tire (USA), Inc.?
The role of the customer service representative is to interact with customers to address their concerns, answer questions and provide support.
This position involves working closely with internal departments such as Quality Assurance and Technical Support to resolve customer issues.
Responsibilities include:
- Responding to customer inquiries in a timely and professional manner
- Processing customer orders according to standard operating procedures
- Communicating status updates to customers
- Scheduling pick-ups as necessary
- Issuing return material authorization slips when products are reported damaged
- Collaborating with Quality Assurance and Technical Support on customer queries
- Completing return material authorization processes with credit requests to the finance department
- Issuing non-warranty returns slips when products require physical re-inspection
- Providing certification of airworthiness certificates and 8130 documents upon request
- Maintaining accurate records of customer requests and orders