What are the responsibilities and job description for the Manufacturing Customer Service Rep position at Bridgestone Aircraft Tire (USA), Inc.?
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs.
This position is performed in the BAU offices.
Position Duties :
- Answer emails and occasional phone calls, responding to customers’ questions and concerns in a prompt and helpful manner.
- Process all customer orders per BAU Standard Operating Procedures
- Ensure customer is kept informed on status of Purchase Order(s).
- Ensure all Pick-Ups are scheduled as appropriate
- Issue Return Material Authorization (RMA) slips when product is reported by customer, wheel shop, or RDC as damaged.
- Work with Quality Assurance and Technical Support Departments on questions and follow-up items for this area.
- Complete RMA process with credit request to Finance Department and / or close-out and notification to customer
- Issue Non-Warranty Returns (NWR) slips when product needs to come back physically for re-inspection
- Provide Certification of Airworthiness (COA) certificates and 8130 documents as requested.
- Keep accurate records of requests, orders in process, and completed orders per current BAU processes.