What are the responsibilities and job description for the Manufacturing Customer Service Rep position at Bridgestone Aircraft Tire (USA), Inc.?
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions, and assist them with their needs.
This position requires effective communication, problem-solving skills, and attention to detail to ensure customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via email and phone calls in a timely and professional manner.
- Process customer orders according to established Standard Operating Procedures.
- Keep customers informed about the status of their Purchase Orders.
- Schedule pick-ups as necessary.
- Issue Return Material Authorization (RMA) slips when products are reported as damaged.
- Collaborate with Quality Assurance and Technical Support departments on customer-related issues.
- Complete RMA processes, including credit requests to the Finance Department and notifications to customers.
- Issue Non-Warranty Returns (NWR) slips for physical product returns.
- Provide Certification of Airworthiness (COA) certificates and 8130 documents upon request.
- Maintain accurate records of customer requests, orders in progress, and completed orders according to current processes.
This role is performed in the BAU offices, requiring strong organizational skills, adaptability, and a commitment to delivering exceptional customer service.
