Fraud Strategy and Analytics Manager

Company Overview

Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.

Position Summary

We are seeking a Fraud Strategy and Analytics Manager like you to join our amazing CFNA team!

This position will lead the development of new fraud risk strategies for the Mastercard and private label card portfolios, and partner with cross-functional groups to drive their execution. This position will also be responsible for monitoring the effectiveness of existing strategies and constantly focus on advancing fraud strategies to stay ahead of emerging risks and threats.

We believe in being part of a team that energizes you while respecting what drives you and that at the end of the day having a great work experience will create a great experience for our customers and the society we serve at large.

Responsibilities

In this role, your primary responsibilities will include:

• Partner with internal and external teammates to enhance fraud defenses on the Originations side (identity theft and synthetic ID) including influencing adoption of different data sources, rules, and process flows for step up authentication in the credit card and private label businesses.

• Partner with internal and external teammates to enhance the strategy for existing account fraud (transaction fraud, payment fraud and account takeover) in the credit card and private label businesses.

• Leverage strong quantitative, critical thinking, and communication skills in developing, owning and executing the fraud strategy.

• Responsible for working with the Fraud Services Manager to minimize fraud risk and losses while enhancing the customer experience.

• Defines measurement/KPIs of fraud program effectiveness

• Responsible for managing the forecasting of fraud

• Responsible for determining the use of data, models, scores and thresholds/cutoffs across various aspects of the fraud lifecycle

• Leads data driven analysis and development of fraud strategies with a focus on minimizing fraud risk and losses while preserving and enhancing customer experience.

• Partners with internal Fraud investigation team to identify patterns of fraud across the cardholder lifecycle and develop new solutions and mitigation strategies

• Lead analysis of individual fraud events to discern patterns that can in turn be modeled out and fraud defenses built around

• Manage and manipulate large data sets leveraging statistical/machine learning tools (e.g. SAS/SQL/Python)

• Works with internal partners and vendors to define the product roadmap for fraud tools and solutions

• Supports audit and compliance exams and requests as needed

• Develop fraud policies and proceudres to practice mitigate fraud risk while maintaining satisfactory customer experience

• Manages, develops and coaches direct reports

• Effectively communicate relevant findings and recommendations to key stakeholders

Qualifications:

• Bachelor’s degree in Economics, Business, Mathematics, Computer Science, MIS or related field required. Advanced degree or equivalent experience a plus. Excellent problem solver, disciplined attention to detail, great communicator.

• 8-10 years of experience managing fraud programs with consumer-lending credit 3-5 years of managerial experience

• 5 years of experience managing and developing fraud analytical solutions (reporting, forecasting, rules and models)

• Extensive knowledge and experience with Python, SQL or SAS

• Strong analytical skills with a background in fraud analysis

• Self-starter with ability to work independently. Team or functional management experience preferred.

• Exceptional communication skills

• Skilled in building and maintaining industry relationships to keep abreast of developments in the fraud space

• Preferred expertise in Mastercard rules and fraud functionality of the processing platforms (e.g. Fiserv, Defense Edge)

Typically requires a minimum of 12 years of related experience with a bachelor’s degree; or 8 years and a master’s degree; or a PhD with 5 years of experience; or equivalent work experience

We are building a team as diverse as the world we serve. We believe in championing all perspectives, individuals, and teams. If you find this opportunity compelling, we encourage to apply.

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