What are the responsibilities and job description for the GCR Service Manager position at Bridgestone Americas?
Company Overview
GCR is one of the largest, safest, and most trusted providers of Off-The-Road and Mining tires and service in the country. Our extensive experience, expertise, products and services provide customers availability to World Class Off-The-Road and Mining tire and service solutions. Our solution-based offers are customized around the needs of each customer, with a commitment to making mining mobility safe, profitable, and efficient. GCR operates 9 Stores, 2 Bandag Retread Plants, and 5 Off-The-Road Tire Repair Facilities in 5 states, along with managing tire programs at several remote mine locations. In short, GCR operates anywhere mining equipment is operated.
Position Summary
Combining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.
Pay Range:
$46,720.00 - $70,060.00
Commission Eligible
Responsibilities
Responsibilities:
• Assign and schedule work duties to auto service staff according to individual skill level
• Serving all automotive service needs of customers
• Oversee the hiring and training of an effective auto service team
• Ensuring high teammate retention
• Maintain compliance with quality standards
• Developing customer satisfaction and retention
• Other duties as assigned
Preferred Qualifications:
• 2-year degree or equivalent
Required:
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving – customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all the current and required BSRO store education courses & modules required for this position.
- Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles
Our Team Knows Benefits
Health benefits that start on day one of employment, for all of our full-time teammates:
Paid vacation and holidays
On-the-job training and company-funded TIA certifications
401(k) match
Vision and Dental Coverage
On demand pay (daily pay) program available
Our Values Give Back To You
Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.
Salary : $46,720 - $70,060
